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Find a Location

Command Roofing has 1 locations, listed below.

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    Business ProfileforCommand Roofing

    Roofing Contractors

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers residential and commercial roofing contracting services. 

    Business Details

    Location of This Business
    8312 E State Route 69, Prescott Vly, AZ 86314-8404
    BBB File Opened:
    12/3/2014
    Years in Business:
    10
    Business Started:
    11/20/2013
    Business Incorporated:
    11/20/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Command Roofing LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:00 AM
    T:
    8:00 AM - 4:00 AM
    W:
    8:00 AM - 4:00 AM
    Th:
    8:00 AM - 4:00 AM
    F:
    8:00 AM - 4:00 AM
    Sa:
    8:00 AM - 4:00 AM
    Su:
    Closed
    Business Management
    • Mr. Sean Everett Holly, Owner
    Contact Information

    Principal

    • Mr. Sean Everett Holly, Owner
    Additional Contact Information

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/01/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    In August 2022 we hired Command Roofing to replace the roof on our house. The work was started in November. We were told that 60 feet of 2X8 fascia needed to be replaced for an additional $1,080.00. We approved this on the condition that they would include the painting of the fascia. Mr. ******************* said Command Roofing would replace the damaged fascia and would paint the fascia. We would supply the paint.They replaced the fascia with wood that did not match the same quality of wood that we had on the house, and then painted only one side of the wood. We felt that it would not be good to leave wood unpainted, so we called and requested that the other side be painted and to sand the very rough wood they put up so it would match the rest of the fascia.They did come back to paint the underside of the fascia, but they slopped the paint on parts of the house where dark brown should not have been.************************* agreed and took photos and talked to **** about fixing the painting and rough wood on the fascia correctly, and **** agreed. He said due to the snow and the Holidays we needed to be patient. They would catch up soon. This was ******* 25,2023.We have since requested many times to have the painters come back, correct the paint where it is slopped on to another surface where it does not belong, and to sand the rough unmatched fascia they put up. On April 18, ***** said **** would come to look at the job. On May 16, **** said he would put in a work order. The painters would contact us. We have spoken many times to *****, ****,& ****, and we were told that it would be solved. This was not professionally done.We know we paid in full, but we feel they should not leave work that was poorly done. We do not feel comfortable having the painters come back to our property. They did a bad job in the beginning and even a worse job correcting the work that they did do. We paid $21,619.12. We are requesting a refund of the fascia work charge of $1.080.00 minus the cost of the wood.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John R

    1 star

    11/17/2023

    Dont do it... 52 year ** resident and try to work locally, well wont do Command ever again. Here is the quick version.Feburary 2023 roof damage, half of a **** sq ft house. If ya know; thats one maybe 2 days work to fix.Showed up day one in Feburary, here 11 minutes, NO work done.Showed up next week, stayed 28 minutes, not much done. By this time *** missed work and cant explain the state of mind when I woud stay home only for them to be here a few minutes. Think they would tell me when leaving? think they **** tell me when they would be back? NOPE NOPE NOPE.I made daily calls to office, NEVER got a return call....Well after 8 more days on my property, staying a few minutes each time they finall finished on April 6 , 2023.Well kinda finished.Im still waiting for the gutters to be installed. So, last month they sent me a bill for gutters, didnt care they bailed on me, work was shoddy at best with trash left and our yard a mess.Do yourself a favour and use ANYONE else ( ********** is family owned, local)Almost a year.......... If you choose to use em its your fault, you been warned..****

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