ComplaintsforKnight Rider Towing & Recovery Inc
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Complaint Details
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Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My vehicle was repossessed by knight rider towing in January 2024. I contacted my lienholder for weeks trying to locate my vehicle so I can retrieve my personal property out of the vehicle. I was unsuccessful getting a hold of a live representative. February 14, 2024 I received a voicemail at 11:06 am from knight rider towing informing me that they had my vehicle and to call them back for arrangements to pick up my personal belongings. I called back to gather the info and I was informed that in order to receive my property I would have to pay $125 for admin fees. I made an appointment however I was hospitalized due to being extremely sick. Knight rider towing contacted me the day after and I advised them I was in the hospital. The individual stated they will keep my belongings and to contact them after I have been released from the hospital. When I spoke with them a week or so later the dispatcher stated my belongings were thrown out. Not only did they try to profit off my personal belongings but it is illegal in the state of AZ to with hold personal belongings and charge for them as well.Initial Complaint
05/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was repossessed by this company. I have been trying to reclaim the belongings that were in my car when it was towed. I have left several messages and no one has responded to me. I call multiple times and and same result, no response, answer machine with a full mailbox.Business response
05/10/2023
*******, when you called did you happen to hear the answering machine with the office hours? You called 2x back to back prior to the office being open.
Than when you called during normal business hours you were scheduled to come and retrieve your personal belongings within 45min.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.