ComplaintsforGames People Play
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Complaint Details
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Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a slot machine and video poker machine on April 03, 2023 for $7,286.99. Agreement was to take the slot machine home, and have the Video poker machine delivered in a month after her went thru it and made sure everything works. Took the slot machine home and it stopped working in 1 hour. The wrong video poker machine was delivered a month later. He took the broken machine with him and delivered it back to us 4 weeks later. Its still broken with the same problem. He delived the video poker machine we ordered, however it doesn't work as well. It has error codes when you try inserting money. It kicks the ********************* out. My problem is that we were told by the owner that these machines are refurbished and he goes thru them before selling them. Thats not the case, as both machines are don't work. He doesn't return calls, and always has an excuse.Business response
06/30/2023
We have offered to repair or replace the items in question. Waiting till we have the equipment and personal in place to accomplish this task. We are an hour and a half away in ******** ** .We have been in contact with the customer.Customer response
06/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.