Business ProfileforGoodwill Industries of Central and Northern Arizona

This watch was purchased in good faith as described in "fair condition" and per the photographs. It was paid for in full and upon receipt of the watch it was immediately obvious that the watch is broken and non-functional. The hands of the watch spin freely when the watch is handled at all. They are clearly and obviously not attached and just hanging loose. This does not require any expertise nor inspection beyond merely looking at it. Yet the watch was listed in fair condition. This watch is only useful for parts - it is not repairable nor in any sense in "Fair Condition". I contacted the seller - Goodwill of Central and Northern Arizona to request a refund. They asked for pictures of the problem. I sent them a video .gif of the hands flopping around and their response was they would not issue a refund because the item was listed as "not responsible for internal damage nor inspected". This is not internal damage and requires no inspection to see it. It is obvious to anyone touching or handling the watch. No expertise nor training is required to see it is clearly broken.(Note: I tried to upload the .gif file for you to see but your system doesn't accept .gif)