ComplaintsforGoodwill Industries of Central and Northern Arizona

• Initial Complaint

  06/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This watch was purchased in good faith as described in "fair condition" and per the photographs. It was paid for in full and upon receipt of the watch it was immediately obvious that the watch is broken and non-functional. The hands of the watch spin freely when the watch is handled at all. They are clearly and obviously not attached and just hanging loose. This does not require any expertise nor inspection beyond merely looking at it. Yet the watch was listed in fair condition. This watch is only useful for parts - it is not repairable nor in any sense in "Fair Condition". I contacted the seller - Goodwill of Central and Northern Arizona to request a refund. They asked for pictures of the problem. I sent them a video .gif of the hands flopping around and their response was they would not issue a refund because the item was listed as "not responsible for internal damage nor inspected". This is not internal damage and requires no inspection to see it. It is obvious to anyone touching or handling the watch. No expertise nor training is required to see it is clearly broken.(Note: I tried to upload the .gif file for you to see but your system doesn't accept .gif)

• Initial Complaint

  02/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  2/18/24 1215pm, at Goodwill store #***, Manager ********************* - I went was looking at towels and curtains, I used my hand to separate the curtains and I was cut by the curtain. My R hand middle finger was cut and started to bleed. I looked for a staff member and asked for a bandaid. That male staff asked for the manager. 5 minutes later I am still waiting for the manager to get me a bandaid and I am bleeding on my fingers and now my other hand is catching the blood. The manager did not ask me any questions, she handed 1 bandaid and alcohol wipe. I told her I need two bandaids given the cut and she gave me another bandaid and antiseptic towelette. I then asked if i can use the sink to wash my cut and she said she would have someone open the bathroom door. Then I asked do you need my information to file a incident report. she said no and went back into her office shutting the door. I walk to the bathroom, it's locked and I had to wait another 5 minutes. As a matter of fact, I had to walk back to the front to ask someone to please open the door. I waited another 2 minutes. I finally get into the bathroom and no towels are available and never mind the bathroom was disgusting but how the h*** was I supposed to dry my hands. They had a eclectic hand dryer and guess what, it would have scattered my blood all over because the cut was still bleeding. I hand to use my t-shirt to blot dry it and managed to get the bandaids on. I purchased a few hand towels as proof I was there with the date and time I checked out. Then I knocked on the manager door and asked for the manager's name. She wrote her name on my receipt *********************. Just horrible management skills let alone she did not ask me if I was ok and let the item that cut me on the end cap of the register. She should not work with people or merchandise and never be a manager with her lack of regard for the customers and treated me like I was nothing and let me go through what I did. Ridiculous. I have pictures too.

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I got injured in the Goodwill store in *************** ** and say they not responsible for my injuries they should be responsible it's their store. So don't get hurt in any Goodwill!!!

• Initial Complaint

  08/09/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This is to every Goodwill Industry that stopped using the fitting rooms. First of all, why? Seems like a scam in itself. Secondly, whose silly idea was it to only accept returns for 7 days and with a receipt and only for store credit? That is bogus at the highest level. Those are the three most strict things to have to deal with as the consumer. Not to mention how frustrating it is. I spend hours at these stores. Sifting through the inventory to pick a selected few. Which, half of the clothes doesn't fit or doesn't look too good on. Or has a stain or a hole or just doesn't match with something else. But we won't know any of that until we get home. After I am done spending hours at one of the Goodwills. The last thing I want to do is try on clothes. So, you can bet and win that that is not happening on the same day. So, now I only have 6 days to see if it all fits and six days to return it if not. This is second-hand items, which are sometimes, overpriced to begin with. (Which is another complaint). Six days is not enough. We should not have to buy everything we are interested in just to see if it even fits. That's ridiculous. Bring back the fitting rooms, allow at least 30 days for returns, and stop encouraging employees to price items higher than we can afford. Sometimes, more than the original seller would. We shop here because we have limited incomes. I am not looking to pay more for things. I would like to feel good about getting a deal. Then I still have to hold the items that don't fit, hold on to the receipt, keep the tags on, drive all the way back, wait in line for a manager, hope that it is not on the 8th day. Only to get a store credit. It's way too much. Now, I am stuck with over $50 worth of shorts that seemed to fit in store but in fact, did not fit when I got home to try them on. Goodwill would not survive without the people's donations. To not consider the consumers when putting these policies in place, is rude! So, I am requesting to please bring back the fitting rooms, give the consumers at least 30 to 60 days for returns, bring back 50% Saturdays and make it every Saturday, and please provide me with a cash refund for this last sale for $50. Thank you!!

• Initial Complaint

  06/16/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I wanted to return items that were purchased on June 4 from a Goodwill at **************** I had to wait for a manager. The receipt wouldn't scan so she had to enter #'s manually. She was talking to other employees while doing so. She said the receipt wasn't valid. Then she told me it was over a month old. It was FOUR days old. She told me they don't even have the items on the floor that long. I bought some green ticket items & one yellow ticket. They do have the items on the floor that long because they reduce them half price after a month & on Thursday of that same week they go to $2. Green were reduced to $2 each. Yellow half price. I told her that. She refused to give me the refund. I called Goodwill Headquarters to speak to the Manager of ***************** I was told they were in a meeting. I have to walk miles so I waited at the store over an hour for someone to call me back. I did not get a call until the next day in afternoon & that person could do nothing & said he would refer it to someone else who would call me. NO ONE HAS CALLED ME BACK & this started last week Wednesday. Also, the policy on the receipt says without a receipt you are given the last known discount of $1. That is also incorrect. The last known price is $2 which began on Jan 5 so it has been $2 for 6 months. I pointed that out. I was told it has nothing to do with $2 ****************** is $1. This isn't the first time I have been cheated by Goodwill. I have MANY instances if you need them. They should follow their own rules. Like I said, this isn't the first time I have been cheated by ************************** am sick of it. They force you to keep shopping there because they only give a credit called a gift card. Those don't even always work. And, of course, there is nothing one can do about any of this. If someone charges their items & returns some, the price should be credited to their charge account. Managers should respond in a timely manner.

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hi, I purchased a guitar from their site that shows in good condition. The package got damaged in shipping upon arrival and I sent Goodwill customer service at this location a bunch of images of the box crushed in and the guitar that got damaged and the neck had broke in two places. I even sent pictures of the crushed box with their shipping label on it and they refused multiple times to refund my money or give me a credit. It was a pricey purchase as well and now i'm out $170 because they and their store manager refuse to issue a refund and claim the box with "Their shipping label" wasn't the box they shipped to me. They are complete liar and have no moral ethic what soever in doing what is right.

• Initial Complaint

  10/14/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Bulk lot of goods purchased from the following seller: Goodwill of *********************************************** Arizona -****************************************************************************************.Item number: ********* Item Description: Bulk Natural ************* Pendants/Keychains Complaint: The listing had 5 pictures of vintage pendants on cards covered with shrink wrap. I assumed one of the was of keychains. When items arrived I found all of the items pictured were pendants. The box had 2 pounds of quartz keychains. Quartz was badly damaged with sharp unpolished edges. It is important to note that the keychains were NOT pictured in the listing. In addition, the shrink wrapped items could not be removed from the packaging with out stripping off the paint. The items are bonded or fused to the wrap. I sent complaint with pictures to the seller and requested to return the items. They said the lot was "as is" and that can not return them or get a refund. I have reached out numerous times. They will not respond.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩