ComplaintsforGalpin Ford, Inc.
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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My 2019 ******* mkc was taken to ***************** in ******* in July. The car would shake intermittently when started and the check engine light had came on. They ran the code which stated that cylinder two was misfiring. They replaced all the plug wires and the car seemed ok, for a few days. It started to do the same thing. I took it to my mechanic and upon arrival I found very little coolant and the car was still throwing the same code. So my mechanic did a little further testing and ultimately recommended me to take it to ***** I made an appointment drove home and a few days later I decided to look under the engine and found out it was low on coolant again and I had it towed to ******* **** before the date of my appointment. The diagnosis at **** is that it needs a new engine due to a faulty engine design by **** that allows coolant to leak into the engine. The car has 72k miles on it by the time they finally figured out what was wrong with it. But the problem started before then and was taken into the shop in ******* before then. ************ is well aware of the faulty engine and there is a class action lawsuit. ******* has a power train warranty up to 70k . ************ needs to do whats right and fix the faulty engine. We are lucky the car didnt over heat and catch fire as I drive a lot to ******* and **** where temperatures get to 120 at times. We are blessed no one died. This is a huge safety issue and ****/******* needs to do what it right.Business response
08/20/2024
Thank you for taking the time to share your experience. Were sorry to hear about the issues youve had with your ******* MKC. While we understand how frustrating this situation must be, we wanted to clarify that your recent visit to Galpin ******* was your first at our dealership. We did not sell you this vehicle, but we always strive to assist any ******* owner to the best of our ability.
It sounds like your concerns are primarily related to the manufacturing and design of the engine, which are best addressed directly with ********************** We recommend continuing to work with them on a resolution, especially given the class action lawsuit you mentioned.
If theres anything specific we can do to assist you during this process or if you have any further concerns, please dont hesitate to reach out to me directly**************************** Galpin ******* ************
Initial Complaint
01/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I went to the dealership for a charging issue on 12/21/23. I knew it was the alternator. I was a service technician for over twenty years at a **** dealership in **********. The vehicle was diagnosed, and it was verified to be the alternator. No alternator in stock, so it was ordered, and I took the vehicle and came back for the repair the following week. I was surprised to see a charge for supplies, that amounted to 10% of the non-discounted labor rate. After I had the alternator replaced, I again had a supply charge of 10% of the labor charge. I paid $78.30 for "supplies"!! I called the service manager and he said they charge everyone for supplies. After I questioned this practice, he said he put a partial store credit in the file for my vehicle. I don't know if I will actually get it since I have not gone back. Not sure I want to. Is this even legal??? I have never heard of this,Business response
02/07/2024
I talked to ***** and we are refunding his money he wanted. He is happy.Customer response
02/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a used RV from the dealership in ***** mid-June and its spent more time in the shop than on the road. Vehicle only had 28k miles, and with a new warrantee I should have reasonably been able to see 150k before having the major issues Ive been experiencing since the day I bought it, but its been nothing but trouble from the first day. The salesman made a big deal about how the vehicles are prepared and inspected before the sale, but nothing could have been further from the truth. Water system had black mold that to this day Ive yet been able to correct, stove didnt work, but worst of all are the engine problems that the dealership was fully aware of before presenting for sale. I know this because the service manager at a dealership in ****** (one of my breakdowns) asked me when I bought it, because the warranty hadnt gone through yet, and he showed me the service technicians notes where the dealership was trying to find the problem a month beforehand. Simple fact is the dealership was aware of the engine and exhaust problem before they deceptively sold it to me as fully operational, inspected, and ready for your use. Presently Im without the vehicle because its getting a rebuild. The product that was sold wasnt as presented because now Im stuck with a rebuild that could fail at any moment, and a rebuild isnt what I purchased. The value of the vehicle is completely lost, and because of this Ill never be able to recover my losses. The problem should have been properly corrected before presenting it for sale. People need to be made aware of this before they end up with a long term RV loan for an RV they cant use.Business response
08/04/2023
We have contacted customer and we are working with him to resolve his issue. Thank you.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.