Business ProfileforFastNet USA

Experiencing poor/ less than advertised internet connectivity repeatedly. Fastnet representatives seem to be perplexed by the problem, every technician that comes to the property is baffled by the situation and their solution is presented as theyre going to want you to purchase better equipment to which I reply I have no problem purchasing better equipment if it fixes the problem. But it doesnt seem like any of them actually believe this. Never have any of them offered to upgrade my equipment on any kind trial pending proof of functionality. I made a joke to the service rep that came out, several times, that anyone purchasing said upgrade equipment and not seeing any improvement would be ****** and rightfully so. He laughed and agreed at the start of the service call but when I said the same thing at the end, when he cant figure out whats going on, he gets defensive and tells me he wont help me for a few days till I calm down. I had not cursed, yelled, or in any way threatened the the gentleman. In fact I thanked him repeatedly for his time and hoped he might see something that others had missed As of 5pm 06/26/2023 I have no internet whatsoever. My account is in good standing, the bill was paid the morning of this event.