ComplaintsforQuail Run RV Park

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We rented a used fifth wheel trailer on site for a week. We had several issues with things that didnt work or work right. There is even a big hole in the Outside wall leading to under the sink which I mentioned to one of the owners, ***. I even asked him about animals or insects that could get in in addition to rain. His response was well, I guess they could but didnt offer to fix it. in the photo attached, you can see the hole in the back of the trailer where the water line goes in. You can also see *** pictured to the right, after showing him the hole. We called in the next day after the furnace Turned off on us at night and was working intermittently. They said they would send out a repairman, but we never saw one arrive. We also had a major water leak when it rained, from the skylight in the living room. We also reported that. In addition to that we had several other issues, including lights in the bathroom that didnt work, kitchen faucet didnt work, right, no touchpad screen on the microwave, and more. We also spent a lot of time looking for a master light switch, which was hidden under the curtains, which they couldve easily told us about upon moving in. The other owner, ***** showed us that she was putting a throw blanket on the couch. I wasnt sure why until we discovered it was covered in dog hair! My partner turned in the key at checkout, and ****** wasnt working that day. So, the next day I called and talked to ****** as we had handed in an All of the things wrong with the unit. We never did see any repair man for anything. I asked her if we could get a partial refund and made a suggestion as to the amount. She said she would check with the owner and get back to me. This was Monday. Upon not hearing from her on Thursday, I called her back. Upon hearing from me, in an angry and very rude voice. She told me we are not giving you any refund back!!, Thank you very much for your business and goodbye! Click She hung up on me. I was flabbergasted, so gave myself a few minutes to cool down and called her back.. This time she was very nice and polite and said honey, I have 40 people in front of me. Ill have to call you back tomorrow. I have been nothing but polite and kind to ****** and ***. Not really sure if they are the owners or managers, but regardless, no, customer should ever be treated the way I was on the phone today.

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