ComplaintsforClark’s Appliance Repair

• Initial Complaint

  04/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  American home shield warranty hired Clarks appliance repair to repair the lid on my washer. Turns out the third party company that contracted him had to order the lid. Clarks didnt bother to mention that to the warranty company. I had to contact the warranty company to place the order and they shipped the lid to Clarks in February of 2024 and he never bothered to call me to schedule an appointment to install the lid and its now the last week of April. I called Clarks and he said he would get back to me with an up date and never did and is now dodging my calls. Time to call the warranty company so they can deal with him. Ill advise the warranty company to stop doing business with Clarks. This person doesnt take pride in his business or work.

  Business response

  04/29/2024

  ************************* is correct. His ********************* did contract with me to fix his Washing Machine which has a broken lid on it were the plastic was cracked on the right edge due to misuse and abuse. Not only was I able to fix his Washer for him but I was also able to get this non-covered damage covered by his warranty company. And this is the thanks I get? A BBB complaint? Last year ***** called in for service on his Washer through his home warranty company which I was able to respond to the very next day. I requested the part needed through his home warranty company which they had to order it through ** because they handle all of the parts needed for their customers. The part ended up being back ordered for several months. ***** was offered a cash out option or a replacement option for his Washer which he declined because he wanted his washer fixed which is totally understandable. Several months went by until about two weeks ago when out of the blue I get a call from ***** asking when his appliance is going to be fixed. Of course I had no clue who he was or what he was talking about because this was back in August of last year and here it is ***** of 2024. I told him I had to look into it and get back to him. Turns out, his warranty company had me close out his work order because they were going to replace his washer. That decision was made by them before notifying me that they were going to fix his washer instead. I told ***** he had to go through his home warranty company again to have a new work order created so I can get the part installed for him. I finally ended up receiving the part back in March of this year but had no clue what it was for or who it went too because it was drop shipped directly from ** with no information on it saying which customer it was for. Mind you, I didnt have any open work orders at that time for this specific part because everything was closed out. I was not dodging ****** phone calls or texts.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Made sure I had arranged my time for meeting the appointment for ***** Repair from 12; 00 pm to 4:00 pm Made sure that the appointment was scheduled I contacted him a day before the service .He had me confirmed. (11/29/23) I then call him in the morning to make sure. He sounded annoyed and confirmed he was to show up (11/30/23). When at 4; 00 pm I gave him a call once more. He rudely said that I scheduled later in the week (12/6/23). How can that be when I called and confirmed twice? Now I have to wait longer for a responsible vendor to repair my washer and dryer that American Sheild offers.

  Business response

  12/08/2023

  Received a work order from this customers home warranty company. Work order was scheduled for service the very next day. Customer called me a total of three times within a 30 minute window on the same day his service was scheduled to then tell me he needed to reschedule and couldnt make up his mind and then said he could keep his appointment. A day later his warranty company called me to tell me to reschedule it for the following week because the customer advised them that he was unavailable. Service call was scheduled for the following week as per customers request through home warranty company. Customer called me on day of original appointment asking where we were to work on his appliance. I reminded customer that his appointment was rescheduled per his warranty company at his discretion, customer got irate and cussed me out and told me I had to come to his house now. I apologized to customer and informed him another customer took their original appointment and I was not available to come out until the day they changed their appointment too for the fourth time. Customer then filed a complaint with ******************** and wants to complain to them about me instead of just originally keeping their appointment the way it was in the first place and then having to wait even longer for another company to come out to them because this customer then cancelled service with my company all together. Customer also over abuses phone calls, customer continued to make several phone calls throughout the following days asking about his appointment. Customer would call me twice a day asking if we were still coming out everyday. So yes I did get annoyed about that. Thats about the only truth to their complaint that they stated on here. 

• Initial Complaint

  02/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Our oven broke in august, shortly after moving into our new home. We called the warranty company and were assigned Clarks Appliance Repair. He visited our home on August 26th and quickly determined that we had a bad power board. I asked if he could also replace the gasket on our washing machine, he said yes but it would not be covered. I agreed and paid him half of the entire **** before he left. In mid September I became concerned because we had not heard anything from him. I called and was told the part was on back order due to supply chain issues. Skeptical, I searched for the part myself to find multiple sources that could have it at my house in 2 days or less. I called him again and he did not or would not answer. I reached out to warranty company to see what was going on and they contacted him directly and told me he was working on it. I called the warranty company 3 more times before I finally asked them to reassign our case to another repair company. The same day, November 8th, I left ***** a message requesting a refund. He agreed via text the next day and asked that I confirm my address. I contacted him again on November 23rd to inquire about my refund, he said he forgot. He gave me the same story on December 7th. Finally on December 15th he told me full refund was in the mail, so I waited. On December 21st I asked him to confirm his mailing address, intent to *** him, he told me the address I had was for his accountant. On December 30th my wife threatened him directly with small claims court, he apologized and said a new check would be issued immediately. Todays date is January 28th and we have received our refund. In my opinion, Clarks Appliance Repair operates in bad faith and is either unqualified or unwilling to provide the services he was contracted to do. He misrepresented his business by claiming that it was located at another address, consistent with all other interactions I have had. I should note, I have yet to receive a refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩