Business ProfileforCyclone Door Service

We are a medical practice and one of our exterior back door handles required replacement. I called and scheduled an appointment and was told I could send a picture of the handle so they could possibly have a replacement on the truck when they came out. The tech arrived, knew nothing about the picuture that was sent, spent 1/2 hour diagnosing the problem and confirmed it needed to be replaced. I then asked him to look at the other exterior door that was sticking and he gave it some "TLC" (his words) and got it to close easily, spending 1 hour on that adjustment and recommending that handle be replaced as well. After 3 days I called to asked when the tech would be back out and was told they were 2 weeks behind in preparing quotes, and that once prepared, the parts would need to be order. This is a medical practice with a door that cannot lock properly. I advised them that I would need to hire someone else and they should send me the bill. I received a bill for $398.34, which included a $150 dispatch fee of which I was never made aware. I said I would pay for the tech's time and parts (lube), which I feel was generous since I still have a broken door handle, but not the $150. The counter by them was a $50 courtesy discount and an offer to expedite the quote. They also included a copy of their price list showing the dispatch fee (if they had one then whey didn't they make me aware of this when I scheduled). I am mailing my check #***** for the full $398.34 in protest, requesting a refund of the $150.