Business ProfileforThomas Restoration

I contacted this company first week in sept 2023 and spoke with the owner ******* Thomas. He sent someone out to do a moisture reading on the wall where rain was getting through, that I pointed out and did not find any moisture. A few days later the owner said he spoke with my insurance company and got an approval to start work. The owner sent his brother ****** and I pointed out the one wall where the damage was that I gave permission to cut and went upstairs to work. I came down stairs a few hours later and was shocked to find an additional wall that i did not authorize cut into on the opposite side of the damaged wall, a big hole in my ceiling that i did not auth or approve of, and my tile damaged. They were no where to be found. I went out side and their truck they had parked in my driveway was gone too. They decided to leave really quickly without telling me or my daughter that was home. They later said the other wall they also cut into had moisture. It did not. They cut into it to make the job a more lucrative pay. I asked for the readings they took since they claim they took pictures. The only picture they took is after they cut into my wall, they took a picture with the moisture reader, showing moisture levels. . They sprayed the inside beams on My wood with water to make moisture show on the reading. I have cameras all through my house. They also roamed to the other side of my house. They are very entitled people. They will not send me what the costs are, pics of the moisture readings before they cut into the wall that I did not auth and are ignoring all my calls and text messages. Once you sign the contract they get really aggressive and rude and stop responding. I only authorized the right wall. The owner ******* said one of his employees he first sent out was fired because he was too young and did not know what he was doing. Another one of his employees said there was never moisture found in the unauthorized wall they cut and assumed it was.