ComplaintsforRustic Creek Landscape and Design
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Complaint Details
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Initial Complaint
01/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**** from Rustic Creek Landscaping came to my home to give me a quote on redoing my whole front yard.I signed a contact and paid him in full in the amount of $13,241.75 on October 1, 2021.He said he could start my job in 6 weeks from then. 4 weeks later I contacted him to ask if he had a start day for my yard, he responded that he was still 6 weeks out. I asked how could that be, no response.I tried contacting him several other times, he was **** On November 29, I sent him an email asking him to start my job within the next 2 weeks and if he couldnt do that to cancel my ************** my money.After the 2 weeks passed he said he could refund my money minus $500.00 Today is January 6, 2022, & I still dont have my money.Please help me Thank you *************************Business response
01/11/2022
*************************,
We do not take customer satisfaction lightly at ******************************************* and we would like to resolve your concerns. Due to weather and delayed product delivery from our suppliers, we have been behind schedule on our projects. We are doing our best to start and complete our projects in a timely manner to our customer's satisfaction. We understand your concerns for project commencement and completion. We have already cut your check prior to your complaint that was submitted to the BBB. We have asked for a $500 retainer for expenses already accrued on your project for the pick up, delivery, and restocking fees of the pavers. The check was cut on January 5th and it was mailed on January 6th. If you are not in receipt of this check, please contact our office right away so that we can resolve your concerns.
Regards,
***************************
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Contact Information
21012 S 221st Pl
Queen Creek, AZ 85142-6779
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.