Business ProfileforCustom Pup Crates LLC

Order date 10/26/22. Paid in full for custom crate. Was told delivery will be three weeks from order date. 1121/22 I had to reach out asking for an ETA on delivery and was told 11/30. 11/26/22 I asked for laminate flooring as was never told this would extend the delivery date and there was no change to the delivery date. 12/02/22 I reach out asking about delivery as there was none and I did not get a response until 12/02/22 saying sorry for the confusion but they had to order flooring and on 12/05/22 they will provide me a date. They never followed up. 12/17/22 I reached out asking for a delivery date and they did not respond. 12/20/22 I messaged that i am getting concerned and asked for a date. 12/21/22 I get a response stating they can deliver tomorrow, 12/22/22 between 4-5 pm. I confirmed. 12/22/22 there was no delivery. 12/22/22 at 5:31 pm I asked if this is going to be delivered. No response. I then asked for a full refund. No response. 12/24/22 I ask for a refund again due to no delivery as promised. I get a response 12/24/22 saying they were not able to deliver due to an injury on the delivery team and cant deliver till after the holidays. I asked for a full refund as this was not delivered as promised and was to be a Christmas gift. They said it was due to last minute changes. There were no last minute changes. I have no faith the company will uphold their end as they have not and I had to constantly pursue them. They refuse to issue a refund. I am out a lot of money. and it is unknown if this product is even complete or if they do complete the quality of it. I have filed disputes with my debit card but they say if the company refuses they can't help and I will have to pursue legally. I just want a refund for fail of delivery and upholding their end.