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ComplaintsforSafe and Sound Playground Inspections Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
On June 8th 2022 the board of directors approved an estimate that was submitted by Safe and Sound Playgrounds to install 4 trash receptacles in their community. June 9, 2022 Safe and Sound Playgrounds was contacted to inform the company that their estimate had been approved and to please send over the invoice to be paid so that the materials could be ordered. On June 13, 2022 received the invoice for $4,352.35 from Safe and Sound Playgrounds for the installation of 4 32-gallon trash receptacles, lids and installation which was mailed on 6/15/2022. The invoice noted that there may be a 4-6-week delay in obtaining parts for the project. After not receiving any update after a few months, I reached out to *********************** and ************************* several times to enquire about an update for the project. Emails were sent on the following dates: 12/15/2022, 1/3/2023, 2/28/2023, 3/10/2023, 4/25/2023, 5/25/2023, 6/5/2023 and 6/20/2023. Out of all of the inquires I only received one (1) reply on 1/25/2023 with little details other than "they have not been received yet". I've called the number that is in the email signature which is the same as their website contact number and have left voicemails kindly requesting an update. I've also reached out on their Contact Us page and have sent a message hoping to get a better respond regarding the trash can installation project, but have had no luck in getting any other responses back. We are requesting that the funds be returned so that the Association can take its business elsewhere. Invoice #******-90328.Initial Complaint
01/23/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Twelve Oaks Estates HOA has a signed contract with Safe and Sound Playgrounds dated March 15, 2022, invoice #******-90272. The invoice/contract is for Safe and Sound Playgrounds to replace parts to the Twelve Oaks Estates playground at approximately 161 Ave and ***********. The signed agreement dated April 20, 2022 was for a total cost of $3070.82. On May 6th Twelve Oaks Estates HOA paid Safe and Sound Playgrounds $2595.82 for parts and shipping of the involved playground parts. The last communication from Safe and Sound Playground was on September 6th, 2022.On November 30, 2022 the Twelve Oaks HOA sent a Demand to Cure email as well as one by Certified Mail.Attempts to contact Safe and Sound Playground have been made via telephone (messages left), email, and "contact us" using the Safe and Sound Playgrounds website.As of 3:23 pm om January 23, 2023 there has been no return contact from Safe and Sound Playground. No parts or work has been delivered on this agreement.Initial Complaint
12/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am the community manager for Lions Gate HOA in ********, **. We ordered a new deck for a playground structure send them over $700 for the deposit and to order the new deck. The deck was suppose to be installed mid October. I have tried multiple times to email my contact which is ****** at Safe and Sound no reply they are typically very responsive. I have emailed, called the office, went to the website to send another email and no response. I need either a return of the funds we sent them or the job to be finished. I have attached a copy of the invoice that was approved. My phone # is ************. ***************************** community mgr.
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Contact Information
18521 E Queen Creek Rd Ste 105-144
Queen Creek, AZ 85142-5823
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.