Customer ReviewsforIplumb LLC

Iplumb was dispatched through my home warranty company. I had two issues, one was fixed with no issues. The main issue, a leak under my kitchen sink, was not resolved. The home warranty company has been trying to get ahold of iplumb for 3 weeks. Iplumb will not answer the phone, return calls or emails that they have sent. Iplumb has failed to submit their report to the warranty company as they should have after the initial visit. The issue I am having should be covered under my warranty and iplumb says it it not, but will not submit documentation stating what is needing to be fixed--telling me it will be an additional cost to fix. I would NEVER use this company as they have been dishonest and unreliable.

Was the plumbing company sent out by American Home Shield on an electric hot water heater - company told AHS that the water heater was "leaking" (it was not) - stated that they needed to replace the water lines (which did not need replacing) and the valve (I understood that a new valve would be smart) - wanted to charge $700 for that ABOVE AND BEYOND the home warranty replacement - replaced with a damaged unit (had multiple dents in it) and the unit was FAR FROM LEVEL (at an angle) - also left a good mess to clean up afterwards --- multiple messages left, and they won't return calls - I would not use them, and will drop my home warranty with American Home Shield due to the fact that they use a company as bad as this one!!!

I would never use this company. they installed new 50 gallon water heater replacing my 80 gallon that was bad. they told me they needed to also put on a mixing valve that would give me additional 25 gallons. They did not install the mixing valve due to new ones being faulty. they Installed the new mixing valve a week later and told me that the hot water heater would be set at 140 and the mixing valve would produce 120 degree water. We did not have hot water. I tested it with my digital thermometer and it was coming out 105 degrees. Iplumbing would not remove the mixing valve and refused to help with any solution. Never Never use this company!!!We are out our money and now have to order a new water heater and pay a different plumber to install

IPLUMB LLC was assigned to a home warranty request I opened through my home warranty policy. ********* was assigned the call, he arrived within the time frame he provided. He fixed the issues I had with my plumbing. He is super friendly, courteous and very engaging.

Theyve been sent to my house twice through a American Home Shield both times they were tell me that repairs are not covered and they try to charge me $580 for the ************ and another $650 for the second repair these are two different Visits I had another plumber come out to look at the issue. Cost to repair was half the price to try to charge and I was told the repair that he was trying to do was not necessary. Also, the first thing they did was come in and say oh I need to send another company out here , because you have water damage, there was no water damage done to any of my walls. These guys are very shady. I would not trust them be cautious get a second opinion.

Hired through our home warranty AHS. We drained and removed the tank, had it at the street upon the technicians late arrival. It was installed and he left. Once it started to heat up, it never got hot enough to add cold water? We called over six time w/o a call back and their voice mail is full and cannot leave a message!! Went back to the warranty company and they sent iPlumb back out under a warranty. We were scheduled from **** then bumped to 1-4 (without notice by the way) we were in the garage heading out the door at 4:30 to pick up family at the airport and HAD to leave. The technician said he didn't know what we were talking about his route said between 2-6 I said I have it in writing the confirmed time and asked to be rescheduled for the next morning. 10AM I didn't hear back and called them and to say "lack of customer service" and we did get rescheduled for that afternoon. When the same technician came, he made false allegations on what was said. Never apologizes and complained on who was going to pay the service call fee since it wasn't his warranty! Now we are told to contact **** manufacture and deal with them since it's a defective tank. Both thermostats need to be replaced according to another plumber I hired to make sure what they did was safe. All the technician did was crank up the temperature to a high setting. Now it gets hot, however not constant! Simple fix and they chose not to exchange a defective tank they purchased from their supplier???

AHS assigned Iplumb LLC to our request for repair on a leaking pipe. We had to shut off the water because the break was running 6 gallons a minute. Emergency rate!! I received a call that they would come between 2-6 pm. I didn't hear from them again until 5:45 with a message they would show up in 30 minutes. In the meantime, we had our son leave his job to come meet them within the 30 minutes. The next contact with us was at 6:54 pm, nearly an hour late. Our son by then had found the leak, took a video of it, and had to turn the water off again and leave. The crew missed him and called me to find out how to talk to our son. We told them NO. They should have been on time. Here is the drama attached to this whole scene. The reason we had to have our son meet him is that my husband was in a 5 1/2 surgery, and because we had no water in the house, I had to take him to a hotel to recover. The next day, from the hotel, we contacted AHS again. They said we would get a call to confirm a rescheduled appointment. I received a text to inform me they would be by between 3-7 pm. Since my husband is disabled and recovering from surgery we had to call someone else to make the repair. If you are referred to this company refuse to deal with them. Especially if you have a medical issue at home and need SOMEONE to help out--on time!!!