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Customer ReviewsforJP Construction & Estimating Services LLC
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Review from Dolores W
1 star06/02/2022
They were called to change filters in our osmosis system. After they left the system would not fill back up with water. I called them as it was still early in the work day and they said they would swing by the next day at 11. Later in the day I contacted them again indicating we still had no water (thinking I checked the system too early). The company person responded " I said we will be out tomorrow at 11." I thought this was a rude way to handle things.. I questioned if everything was connected. She said everything is connected. Then I got a text saying they will charge me for the filters but I should find ourselves another plumber. This left us an elderly couple with no access to our purified water system. I feel they did not back up their work, were rude and uncaring.I would never contact them or refer them to others.JP Construction & Estimating Services LLC Response
06/06/2022
Thank you for your review, all feedback is important to us, and we are sorry to hear the ******** had such a frustrating experience. We apologize that our service did not satisfy their expectations as this is not typical of our team. We set an extremely high standard for ourselves and are terribly sorry to hear that standard was not met in the interaction with our business. Our customers satisfaction is our number one priority. This makes us aware, and we will do what it takes to make sure this does not happen again. In response to ********************* complaint, we were initially referred by a customer of ours who lives next to the ******** to remove and replace two hose bibs, which we completed. We received a complaint from ****************** stating that one of the handles was not functioning properly and would continue to rotate and not engage to turn the water off/on. We immediately contacted ****************** and returned to locate the issue. Upon our arrival, ******************* expressed her disappointment that the hose **** was defective, ***** (the owner) could not find any issues with the handle and demonstrated to ******************* that the handle was indeed functioning properly. ***** apologized and asked if there were any other issues, ******************* responded NO! and walked away. ****************** then asked if we would be able to purchase and replace the filters in his Reverse Osmosis, ***** said he would be happy too, but our calendar was full for the next month and we would order them as soon as possible, ****************** said they were in no rush and that would be fine. ***** went into the residence and took a few pictures of the Reverse Osmosis system, explained to ****************** that we would be in touch as soon as we received the filters, and left. We ordered the filters which were on back order and sent The ******** a follow-up email. We received the filters and scheduled an appointment for June 1st, 2022. ***** and ****** arrived at the residence and greeted Mr. and *******************. They both felt that ********************* demeanor seemed agitated, and they attempted to have a conversation with the ******** to lighten the mood, but unfortunately, ******************* was not interested. Upon beginning to install the filters ***** noticed that the original company that installed the unit placed one of the components in backward and he needed an additional part. He immediately left to purchase the part and returned to complete the installation within 30 minutes. After the installation was complete, ***** explained to the ******** that the system would need to recharge, and it would take 3 hours for the water to fill the Reverse Osmosis reservoir. ***** and ****** completed the installation and approximately an hour and a half later, we received a text from the ******** stating, We have absolutely no water coming out, is it too early, thought it would be filling by now. ***** was on another Plumbing project and at the time was in a ditch, he immediately replied, We will swing back out tomorrow by 11:00 AM to verify all is ok. The ******** responded We have a vet appointment at 9 so 11 is good and ***** responded with Ok. We then received another text from the ******** approximately an hour later stating, Still no Water! I was driving at the time and using Talk to Text my original response was We will be out tomorrow @ 11 AM but unfortunately, the text message reply was I said we will be out tomorrow @ 11 AM. I was not intending to be rude in any way, sometimes when using Talk to Text, the conversation does not always receive as it was intended. I received an additional reply Yes you did, just want to touch base, something is obviously not connected. I did not want the ******** to worry that they could possibly have a leak and responded, Everything is connected I received a response I am not going to spar words with you. My responses were not meant to be hostile or rude, but at that point in the conversation I felt that the ******** were not happy with our service, and I did not want to cause any further aggravation. I responded I will send you an invoice for the cost of the filters, I have tried to be discourteous or argumentative in any way. I believe it would be better for you to contact another Plumbing business, Thank You She then responded Come get your filters We understand that the text messages can sometimes be misinterpreted or misunderstood, but this was not our intention. We sincerely apologize for the misunderstanding; it was truly not our intention to upset anyone. ***** contacted ******************* the following day and asked if we could come by and look at the system and locate the issue. We felt very heavy-hearted and wanted to correct any mistakes that we had made. ******************* indicated that she did not want us to return, and she would file a complaint with the BBB and would not pay for the Reverse Osmosis filters we purchased and installed. We sincerely do not want to leave our customers with any negative feelings about our services. Our team is committed to providing our customers, with nothing less than 100% satisfaction. We will not charge be charging the ******** for the filters we provided. We are deeply sorry for the miscommunication and feel horrible for our mistake. We wish the ******** the best again, and our deepest apologies.
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