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ComplaintsforThe Edge Remodeling
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Complaint Details
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Initial Complaint
02/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We moved in a new home in 2021 and asked for a brand new pool. We were given a quote for a complete new pool with all new equipment. The existing pool at the property was a parked pool not in use for 15+ years. There was never water flow to the existing skimmer and likely sun damaged etc. In early 2021 the Edge Remodeling completed our pool new down to the new shot Crete, pool equipment , lines etc. We sincerely believed and trusted that Edge provided a brand new pool. In early 2024 we were having issues with the pool/skimmer and had a company out to troubleshoot and they were able to tell us that the skimmer and lines were never replaced. I now believe this is because they sat under the concrete patio and Edge did not wish to replace/cut corners. The estimate we were provided to rectify is $2400 to bring the pool to standards. I have spoke to numerous pool experts who advise that a new skimmer should have been replaced when the pool was built by Edge. They will not attempt to rectify this issue we are being told by owner ***** Appel that its not part of a new pool to get a new skimmer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.