Business ProfileforAustin's Auto Advantage

On 02/03/23, I took my 2002 Ford F-250 truck to Austin's to schedule an alignment for $105. The alignment was done and then I asked him to run a diagnostic on my truck for the cold start I was experiencing. They took two days to perform the diagnostic and charged me $112.50. When I picked up my truck the young man from the front desk told me they couldn't figure out what the issue was but that he was pretty sure I needed new fuel injectors and it would cost me $1,600 for the replacement and install. I told him I would have to think about it because I am on a fixed budget. The next day my son-in-law came over and performed a diagnostic on my truck and it took him no more than 10 minutes to determine the electric fuel pump need to be replaced. I purchased an electric fuel pump from O'Reilly's Auto for $250. We replaced the pump and my truck started right up and there was no cold start since. If I would have taken the Austin's associates sureness, I would have been in the hole for $1,600 and would still have a cold start. A week prior to 03/31/23, I went back into Austins to order new rims and tires for the same truck. The size I order was for 35/12.5 20R and for 20" rims. Mr. Austin took my order for $3,100 and when the tires and rims arrived, the tires were the wrong size. After I gave him the measurements. He told me it was going to cost him $200 to return the tires. I told him I would pay half, which was $100 cash even though I had originally given him the correct size. I felt bad which I should have not been charged for this. The owner and two techs went out to look at my tires and did their own check before making the second order which now was for $3,500 and placed the order again. A week later the second order came in and now the rims were the wrong size. He then told me he was going to charge me a $300 stocking fee after he is the one who ordered the wrong size. I should have never been charged the $400 total. I truly feel like Mr. Austin took advantage of me.