ComplaintsforX2 Industries
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Complaint Details
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Initial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a suspension system for my car on 06/06/2023. It was paid for at the time of order in the amount of $1634.79. I heard nothing from them, did not even send me a reciept. I called them in July, date unknow, and was told i would have it in 2-3 weeks. Still did not send me an invoice even though I corrected my email address. Called again in August and was told it would be a couple more weeks. Called on 09/20/2023 and was told they'd never done this particular build but would have it in 2 **** weeks. Corrected my email address yet again and finally got an invoice. It is now 11/20/2023, 2 MONTHS after the last assurance of 2**** weeks. I tried to call them today, but got phone company messages that both the 800 number and the cell number on the website were no longer available. I have mobility issues and this was to support my vehicle so that I could carry my mobility scooter. I have given them nearly 6 months to get this kit ready but they can't seem to be bothered with it, or maybe they've gone out of business due to unfulfilled orders and lack of customer service.Business response
11/28/2023
Yes we did have an issue in our manufacturing department but we got it straightened out. This order for ****************** is now complete and shipping today, we went ahead and upgraded the shipping to 2 day air. The tracking numbers are ************ and ************.Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've contacted them over and over they answered twice since I've paid for my product and it's was supposedly shipped last week and I can't get in touch with no one there I stayed on the phone for hours all this week. I either want my money back or my parts but I'd prefer my money backBusiness response
04/17/2023
*******,
We have been in communication with you about the delay and the backorder on your compressors.
I emailed you confirmation that your order will be on its way to you today, and that the warehouse was unsure if we should wait for the compressors until tomorrow or make two shipments. There will be multiple shipments to get your order on the way.
You were informed that there would be a build time when the order was placed. Please reach out with any other questions.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.