ComplaintsforLeo's Moving

• Initial Complaint

  02/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was quoted $4,500 to move on 1/15/22 from **************, ** to *****, **. I was living in a 3 bedroom single family home. The owner of Leo's moving LLC came out to give me a quote. I asked if it would fit in a single 26ft moving truck. He looked around. He wrote down a list of furniture that would fit, I told him I would get rid of the rest of the furniture. After the inspection/walk-through, he told me they would get it to fit. He never said or recommended that the items wouldn't fit in one 26ft moving truck. Never warned me, just told me to have the items boxed up. Come moving day, a driver named Red showed up with two other men to load up. They informed me that all of my items would not fit. They then loaded up boxes, and took none of the furniture that was quoted to me. I was told by the driver that tipping is customary, and that it should be for thousands of dollars per mover. I ended up giving $500 to the two movers when they stood there waiting, I was told to tip the movers so that they would leave and Red would drive the truck. They left half of my stuff behind, including all but one of the pieces of furniture. I felt like I was being serviced by a sham of a service. There was only one employee and the owner. They hired random contractors that ended up dropping a box down the stairs. I was told that the remaining furniture and items would fit in one truck. I paid $4,500 to move all of my stuff, and they only moved half of it. They did not know what they were doing when they quoted that my items would be moved. I had to rent a separate truck and load the rest of my stuff the next weekend, which cost me time off work, a flight, truck rental, hotels, gas, etc. I trusted ***** to provide a complete service for thousands of dollars, and I received half a service. I request that the $500 I was coerced into paying for tips and a portion of the $4,500 be refunded since they did not transport any of the quoted furniture.

  

  Business response

  04/18/2022

  ****************** called and set up a walk through. I was met with trash and broken furniture scattered all over the front yard.  I found that his home was in the same condition. I addressed this issue with him.  I was told not to worry, they would be getting rid of everything.  As we walked his home, he continuously told me that things were not going or they were throwing things away and that everything would be packed and ready to go.  I took his inventory and we entered it into our software system.  I had 10 pieces of furniture, a tool box and about 75 boxes. We gave ****************** a price for one 26' truck to ****.  We stressed that this was just for the items listed on our inventory and nothing that he said was not going.  We would have had no issue taking everything and giving him a second truck.  He wanted to save money and said that whaever didn't fit, he would throw away or come back and get himself.

  With regard to our tipping policy, ****************** called our sales rep to ask what the usual practice is.  He was told that tipping is completely up to the individual client if they are happy with the service provided.  This was stressed more than once upon subsequent phone calls to the service rep.  We have never and will never ask for tips and definitely never suggest an amount.  WE are a reputable company and have been in business for 10+ years and would not still be in business if this was how we conducted our business.  ****************** reached out to our sales rep after the move to try to get his tip money back from us.  He threatened further action if we did not comply.

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