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Business ProfileforGraphic Springs
Current Alerts For This Business
As BBB has received many inquiries for Graphic Springs, consumers should be aware this business is located outside of the United States at 7 Rue Monnier (12b) 06100 Nice, France.
On August 15, 2017 BBB requested Graphic Springs to substantiate, modify or discontinue claims made on the business website www.graphicsprings.com state: "Our money back guarantee applies to technical issues only. If there are any issues with your files in terms of quality we'll fix them or provide a full refund. Given the nature of the product, our refund policy does not cover any other reasons." and, "At GraphicSprings you buy with confidence. Should you have any issues with your files we'll fix them or return your money immediately."
However, BBB has revived information the business may fail to provide refunds as promised. According to BBB Code of Advertising 20.1, 20.2, 20.3, 20.4 and 20.5:
• When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
• Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
• When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
• When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”
• Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
BBB contacted Graphic Springs regarding advertising concerns. Although the business responded, Graphic Springs failed to eliminate BBB advertising concerns.
Additional business information
At-a-glance
Related Categories
Business Details
- Location of This Business
- Scottsdale, AZ 85260-2633
- BBB File Opened:
- 7/24/2014
- Years in Business:
- 12
- Business Started:
- 11/1/2011
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
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