ComplaintsforBarrett-Jackson Auction Company, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We attended our first ***************************** auction in Oct 2023 in ***********. We had a goal of purchasing a vehicle for our son if the right opportunity presented itself. We found a few vehicles of interest including a 2010 ******** **** GL450. We were able to view the vehicle but there were signs telling attendees to look but not touch any of the auction vehicles. Now we know why. We bid for the GL450 and won with a $13,500 offer. This seemed in line with what the vehicle, with about 60K miles, would cost on the retail market. We paid another $2K to have the *** shipped to our home.When I got in the car I quickly found that the ** didnt work. I drove it home and found many other issues. Because we knew the ** needed to be fixed we took it to our local ******** dealership and discovered the many more problems like:Needed new battery Sticking thermostat Collapsed transmission mount Crankshaft pulley was damaged ** compressor needed replaced The repair bill came out to over $8,000!It's simple to ascertain that ***************************** doesnt even do a cursory inspection of the vehicles they sell for consignors. A quick look in the engine compartment, a flip of the ** switch, or a look in the ashtray containing cut wire ends would've revealed the vehicle had many costly problems. But rather than do this the company falls back on an iron clad as-is selling policy so they can just get their 10% reseller fee. Of course, this legal tactic places all the risk on the buyer. It is suggested bidders interested in a vehicle contact the consignor to find out information on any vehicle of interest. However, consignors for vehicles on the lower end of the price range do not show up to the auctions. They realize answering questions would only reduce the amount they could receive for their lot.I think requesting 50% of the repair cost is fair. I make this request knowing Ill likely get nothing but if one person reads this and I help them avoid getting scammed, it was worth it.Initial Complaint
11/10/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I am a dealer located in South ******* and had purchased a vehicle from *****************************. The vehicle was misrepresented by the seller with certain facts described in the description. This is known as false advertisement in our business. I filed a grievance over a month and half ago. ***************************** has done nothing except sit on the sidelines holding a portion of the money while the seller keeps dodging paying the difference. Seller agreed to buy car back. I paid ******* in full and am wondering why they only have a portion of the money. This is unlawful practice by dealers and auctions. I am not looking for compensation just what was agreed to as buying the vehicle back.Initial Complaint
09/27/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My **** Packard Clipper Lot #** was transported to ******* for auction on September 16, 2021 by ************ **** communicated with Beau setting up the details. My previous communications had been with *********************. On the way **** was offered $40,000 cash for the car. We made an agreement with BJ and had an obligation so the offer was declined. When **** arrived he was informed there were a lot of cancellations due to the hurricane but was assured many people signed up for online bidding. I watched through live stream. The bidding on the car was immediately rapid and abruptly stopped. The price was not moving. It stopped as quickly as it started and the car sold for $8,500. Everyone was in shock and ****'s friend called to inform him he had tried to bid on the car and the online bidding was not working. He was trying to buy the car and the platform would not accept a bid. BJ did not keep their end of the agreement to provide a fair auction. They need to void the sale or make restitution.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.