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Find a Location

Southwest Heritage Bank has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Southwest Heritage Bank

      14850 N Scottsdale Rd Ste 100 Scottsdale, AZ 85254-2799

    • Southwest Heritage Bank

      2915 E Baseline Rd Ste 112 Gilbert, AZ 85234-2427

    • Southwest Heritage Bank

      7315 N Oracle Rd Ste 181 Tucson, AZ 85704-6362

    • Southwest Heritage Bank

      265 W Continental Rd Green Valley, AZ 85622-3554

    • Southwest Heritage Bank

      5210 E Williams Cir Ste 110 Tucson, AZ 85711-4459

    Business ProfileforSouthwest Heritage Bank

    Bank
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers commercial banking services.

    Business Details

    This is a multi-location business.

    Find a Location

    Southwest Heritage Bank has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Southwest Heritage Bank

        14850 N Scottsdale Rd Ste 100 Scottsdale, AZ 85254-2799

      • Southwest Heritage Bank

        2915 E Baseline Rd Ste 112 Gilbert, AZ 85234-2427

      • Southwest Heritage Bank

        7315 N Oracle Rd Ste 181 Tucson, AZ 85704-6362

      • Southwest Heritage Bank

        265 W Continental Rd Green Valley, AZ 85622-3554

      • Southwest Heritage Bank

        5210 E Williams Cir Ste 110 Tucson, AZ 85711-4459

      Headquarters
      14850 N Scottsdale Rd Ste 100, Scottsdale, AZ 85254-2799
      BBB File Opened:
      8/27/2008
      Years in Business:
      17
      Business Started:
      4/13/2007
      Business Incorporated:
      7/9/2012
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. Randal L. Rabon, Chairman
      • Mr. William F. Burt, Officer
      • Mr. Jan R. Thiry, Vice-President
      • Ms. Lauretta Smith, Vice-President
      • Ms. Laura Pannell, Vice-President
      • Ms. Bernetta Sedillo, Vice-President
      • Mr. Marcos Montes, Vice-President
      • Ms. Judy Balmer, Vice-President
      • Mr. Don P. Van Winkle, Director
      • Mr. James D. Harris, Director
      Additional Contact Information

      Fax Numbers

      • (480) 844-1440
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/07/2022

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      I have had an account with this bank for more than ten years. (Acct# *************** this year this bank went thru major updating of it's computer and related systems. During this time I was unable to make cash deposits into an ATM machine at ****** ******************** branch as I was accustomed to for a very long time. Without this feature I couldn't manage my account any longer with this bank. I worked with the ************* Operations ***************************** to resolve the issue but she could not bring resolution to the problem. On April 1st, 2022 I requested via email that my account be closed. On April 7th I became aware that electronic debits to this account were still being paid. I immediately contacted ******************* via email requesting her help to resolve this issue and close the account. **************** emailed me back that "she would take care of it." For over a month since that time this bank has NOT closed the account, continues to pay electronic debits to the account and has emailed me and snail mailed me daily statements from my account.This bank has a lot of problems and I no longer wish to be their victim. I want my account closed as originally requested on April 1st, 2022.

      Customer Reviews

      0 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

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