ComplaintsforYerbae
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/03/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This company has engaged in unethical and unprofessional behavior. They have broken their agreement and have refused to pay ** for our agreed work contract.Initial Complaint
01/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Wed, Dec 29, 2021, 4:27 PM, I contacted DrinkYerbae's customer service email, because I did not receive my package of drinks that I ordered from them. My Order number was as follows: #*****. They told me my package was delivered, and I reiterated that it was in fact not. I told them if I wasn't going to get a replacement package, I would at least like a refund for the $9.99 in Shipping and Handling that I was charged. They did not contact me back. December 30, 2021, 5:46 AM, I contacted DrinkYerbae through their ******** messenger. I was also told their that my package was delivered, despite me once again confirming it in fact was never delivered. I asked them for a refund for the $9.99 Shipping and Handling, and again they stopped contacting me. I have noticed this being an issue looking at other individuals lobbing similar complaints on their ******** ads. I would like a refund from them, for the $9.99 Shipping and Handling I paid to them, since I did not ever receive my order.Business response
01/13/2022
Hello,
Our customer service team was aware of this customer and their customer service request. This customers tracking information says the order was delivered to their shipping address, and our customer service team still refunded once the customer requested we give them a refund.
Please let me know if you need anything else from us.
Best Regards,
Yerbae Team
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
14850 N Scottsdale Rd Ste 295
Scottsdale, AZ 85254-2882
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.