ComplaintsforOpenForce
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
August ******* I was suppose to receive my pay load from my employer ( capstone logistics ) which I didnt so I called open force and explained to them what happened they assured me that this issue would be rectified by Monday August ******* which it still wasnt so I called back today and they keep telling me I have to wait til next day and my pay still did not load my enployer showed proof that the funds were sent over the funds were sent over to open force like always but open force is holding my funds which I dont understand whyInitial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I want to delete my account but ********************** says they won't delete the account and will keep my account open with all my info indefinitely. I have never heard of this. I would have never signed up with this company if they were going to keep my info INDEFINITELY. There is no reason to keep my info i never even worked and there is no reason ot should be on the internet. I tried to resolve this with a supervisor but what she told me was a lie she said i could upload a blank paper and that would delete my information. But i am still able to see my documents. They have pictures of my social security number and my passport. I want my account completely closed permanently. They are hiding behind audits but you do not need my info as I did not make over 600 I didn't even work and they definitely do not need it indefinitely. I want my account deleted. This is very tricky practices because no one is informed they keep these account open indefinitely.Business response
06/04/2024
Thank you for bringing ********* concerns to our attention. Here is a summary of our review and actions taken:
Openforce acts as a facilitator of enrollments and contracts between independent contractors and the customers with which they contract. ******************** is not a direct party to these contracts and, therefore, has no authority to cancel them.
******** requested the cancellation of her enrollment with her customer through our system. At the time of her request, she had already enrolled with the customer. We cannot delete her enrollment entirely as the enrollment records may be necessary for her or her customers in the event of any government audits and things of that nature. However, per ********* request, we did deactivate her account,archived her information, and with her upload of additional documents masked her personal documents. She can still view her documents and information because she retains full access to her documents and information, but they are archived and unavailable beyond restricted users for audits.Customer response
06/07/2024
I just want my account deleted. I do not want any part of accessing the account. I do not want my social security and passport on the account. Who has the authority to delete the account.
I wish your company would have made it clear that you were going to keep my account open and all of my documents indefinitely.
I hope others see this and learn from my mistake.
Business response
06/14/2024
We understand the frustration. As we mentioned earlier, we cannot delete the **s account entirely because the **s customer has the right to be able to know whether the ** ever contracted with them. That being said, as we mentioned earlier we are deleting her account as an active account and additionally we are removing her personal documents and information from our system. Her account information is only available to us internally in an archived format for record keeping purposes, and her documents are being removed entirely.Initial Complaint
05/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Was interested in contracting with one of the companies that they provide services for enrolled with Openforce after enrolling got an email which was contradictory to an enrollment agent with their customer. Advise me about the position call Openforce to cancel enrollment spoke ****** she refused to cancel my enrollmentBusiness response
05/29/2024
Thank you for bringing ************************** concerns to our attention. Here is a summary of our review and actions taken:
Openforce acts as a facilitator of enrollments between independent contractors and the customers they are contracted through. ******************** is not a direct party to these contracts and, therefore, has no authority to cancel enrollments without the company's approval.
********************* requested the cancellation of his enrollment with one of his customers through our system. At the time of his request, his customer had already accepted the enrollment and completed the contract using our software platform. Because the contract was finalized, we could not unilaterally cancel it on his behalf.
Had ********************** asked for the cancellation before the contract was accepted, we could have accommodated his request easily. Although he could have used the cancellation provision in his contract, he chose not to and instead filed this complaint.
As a courtesy, we contacted his customer to request the cancellation on his behalf. The customer agreed, and the contract was canceled without issue.Following the cancellation, we deactivated ************************** enrollment with that customer. He is no longer contracted with them in our system.Initial Complaint
03/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
*** TRIED NUMEROUS TIMES TO UNSUBSCRIBE FROM THEIR EMAILS AND GET THEM TO DELETE MY INFORMATION. No one ever responds to me!!! This is ridiculous and Im about to contact the state. Stop spamming me!! Remove my information per the privacy laws!!Business response
03/20/2024
We apologize for any inconvenience this individual experienced. At Openforce, we take privacy and communication preferences seriously. We received the individual's request to unsubscribe from email communications yesterday (3/19),and her email was removed from our mailing lists yesterday as well. Please be assured that we have confirmed today (3/20) as well the removal of the individual's email address from our mailing list in accordance with the CAN-SPAM Act.
We understand the frustration that unwanted emails can cause, and we strive to address such concerns promptly. Should the individual have any further concerns or require additional confirmation, please do not hesitate to contact us directly. We are committed to ensuring customer satisfaction and upholding the highest standards of customer service.
Thank you for the patience, and we apologize again for any inconvenience.
Thanks,
*******************
General Counsel
Openforce
****************************************
************Initial Complaint
01/16/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I contracted with the app Merchandiser as an independent contractor who can only get paid for services provided by open force yet their website lacks any actual accounting or payment request tools and their support and chat feature results In nothing but robot prompts that dont help youBusiness response
01/19/2024
We are sorry to hear about Ms. ******* experience. We were not aware of the issues she has been having. We have no record of her request for a $47.50 settlement (our word for a payment), or record of any issues she may have had with any settlements or use of our system. We wonder if the issues Ms. ***** mentions in the complaint about robot prompts are with the "Merchandizer" application, not with our system.The screen shots Ms. ***** provided seem to be from a site or application other than ours, and we do not have a mobile application with prompts like the ones in the screen shots.
Regardless, if Ms.***** has not received a settlement we are happy to look into that for her and get her paid. Our records show we have received one request to pay her, and she received that payment (a $26.69 settlement) for work with the Merchandizer on January 17. If she is missing a settlement, we kindly ask she reach out to us at **************** and we will investigate her missing settlement, and get any missing settlements paid promptly.Initial Complaint
09/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I worked for survey merchandiser openforce Aug 29 and I still haven't got paid they told me I would get paid the following Saturday then they said wait for your pay card to get in the mail. Then they said we paid u already they just keep feeding me lies and they never paid me. It never showed up on my card never showed ** in bank account they won't answer the phone they just keep telling me tomorrow tomorrow
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Customer Complaints Summary
12 total complaints in the last 3 years.
5 complaints closed in the last 12 months.