Business ProfileforArizona Window and Door Store

SUMMARY:We Spent $20,072 on Six windows and a Sliding Glass Door. Replacement needed on Sliding Glass Door Frame and Window. Six Months Later and NO repair or replacement done. The excuses are constant and the blame is on the manufacturer. These items are on a Lifetime Warranty. A Six month Wait is unacceptable service. I have been beyond kind, beyond patient and extremely tolerant of every excuse and blame. We want our money back for the defective window and sliding glass door, allowing us to hire someone to replace They committed to a lifetime warranty, we feel scammed. Details are below:DETAILS:$20,072 Project Installed November 13, 2023 (Deposit and Remaining Paid In Full)November 14, 2023 Called **** the Salesman next day regarding defective door and sent defensive texts and referred *********************, Service.November 22, 2023 ******* sent a tech out to assess the flaws and he confirmed the door was defective and a new window needed replacement. Fixed minor flaws on frames.Nov 27, 2023: I drove to the store and met ***, VP of Operations and he agreed, all needed to be replaced. ***** in service began working on my case.***** kept me informed that the manufacture shipped only part of the order. The blame on the manufacture still remains today as of May 17, 2024 (six months later).April 11,2024 (five months later) they were scheduled to install part of the door frame and the full window. They called to inform me the door was the Wrong color. Five months in the waiting and now we are Back to square one. They claim to order the door again.Received a call from ******* on April ************************************* regarding the door and manufacture.Now I have a new window that is separating from the window sill and the outside house/wall. This needs to be added to the claim. Left ******* a message on 5/14 to check status of door and window and to report new office window claim. no reponse Left ******* a message on 5/17 again, no response.