ComplaintsforShop Freedom University
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On May 2, 2024 I placed an order (Order 2949) through ShopFreedomUniversity.com. On May 8th I received a delivery from this company which did not include the item I purchased nor did it match the packing slip. I submitted a note via the Contact form on their website and also emailed the provided email address, ************************ I did not hear back so I submitted a comment on Instagram on a post related to a recent sale the company was having. The owner, ************************* replied with a different email address to email ************************************ that is nowhere on their website, terms of service (which is incomplete) and was not provided in the shipment. I emailed the company and have not heard back. In addition, I noticed there is another organization called Freedom University that doesn't appear to be related. Not sure if this is a trademark issue but not really my concern. At this point I just want to be refunded. I ordered another package and hopefully will receive the correct item. After this, I will cease to do business with them as it appears this has happened to other customers as well.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.