ComplaintsforSubroClaims

• Initial Complaint

  02/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello My Name is ***************************** I received a letter regarding a incident that happen almost 1 1/2 years ago I advised me that I could contact via email which I did explaining the situation at hand which lead to the Boss name ************************* of the company prior to sending what happened to her sending me constant emails Harassing me before I found out he was the boss of the company and me getting those emails I contact the company and they allowed me to know there's nothing I can do about her harassment since she's the boss I told her not just what happened during the incident but also I've talked her people and given them my information but the harassing emails continue that I had to block her from emailing me any further allowing her to know that her client can also take me to court but the harassment is uncalled for.

  Business response

  02/22/2024

  We handle auto claims for insurance companies.  ******* sent an email and I responded accordingly. She became upset because I told her what next steps would be.  Each state requires notification of uninsured motorists, but I advised her if there was NO coverage than DMV would be notified.  I clearly told her we needed to verify the claim with her carrier first and would go from there.  She because upset and then used the word "harassment"  and "threats".  I stopped communication with her but she continued to email and also called my staff.  If following subrogation protocol is considered a threat on her end, then she needs to take it up with her state as they made the laws not us.  We've been in around for over two decades, we do the job and that is why our clients use us and we're still in business.  

  Customer response

  02/22/2024

  I don't even understand why I even got email but this woman I've never came in contact with them before so I did what I felt was necessary which was contact her people because I told her I reach out to them and gave them my information contact and the professionalism lack once she kept on emailing me she didn't stop anything I stop contact with her I don't even know who she is dose she work for Gieco or what I told her I'm not paying anything and saying u going do this and that but not once mention court is odd to me this company is trying to hussle a payment I'm pretty sure her client think I'm some kid that's going to get scared by their letter NO I'm grown I'm not paying for basically a brand new car if that price is so consistent with the damages from the incident then take me to court and prove it if you want $7000 for me demanding me take me to court where you have to show proof that the damages you're demanding is consistent with the incident

  Business response

  02/23/2024

  Here is an update.  I called the insurance company that she provided and they advised me the policy was canceled back in May 2022.  I ONLY responded two times, in which she posted the email threads that clearly show she continued to email me.  She then called in harassing my staff.  I will be emailing BBB the WHOLE email thread since there is a limit on this to attach that shows I stopped replying when she asked to stop but yet she continued to email and contact our office.  So, not understanding who is harassing who at this point. I have closed the claim in our office and advised our client to proceed as how they see fit.  No further contact from tortfeasor is needed on this tort claim.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩