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          SiteLock has 1 locations, listed below.

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            • SiteLock

              8701 E Hartford Dr Ste 200 Scottsdale, AZ 85255-6562

            Business ProfileSiteLock

            Cyber Security
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            8701 E Hartford Dr Ste 200

            Scottsdale, AZ 85255-6562

            Visit Website
            Email this Business
            (855) 378-6200

            Customer Reviews

            1/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            16 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers website security solution services.

            Business Details

            Headquarters
            8701 E Hartford Dr Ste 200, Scottsdale, AZ 85255-6562
            Email this Business
            BBB File Opened:
            8/9/2011
            Years in Business:
            16
            Business Started:
            5/21/2008
            Business Started Locally:
            5/19/2010
            Business Incorporated:
            5/19/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • SiteLock LLC
            Business Management
            • Mr. Neill Feather, CEO
            • Ms. Lorrie Hunsaker, Director of Marketing
            • Mr. Jim Frazier, Member
            • Mr. Billy Flower, Accounting Manager
            • Mr. Keith Patrick Collins, Manager
            Contact Information

            Principal

            • Mr. Neill Feather, CEO
            • Ms. Lorrie Hunsaker, Director of Marketing
            • Mr. Keith Patrick Collins, Manager

            Customer Contact

            • Mr. Neill Feather, CEO
            • Mr. Jim Frazier, Member
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Data privacy

            Customer Complaints

            16 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/25/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I hired Sitelock to scan our HostGator website to remove malware from my website. Despite their promises, the issue remains unresolved after two weeks and numerous calls. They continue to send me daily emails claiming the problem is fixed, and the site is clean. This has cost me significant time and money. I have attempted to reverse the charges with my credit card company and am awaiting the outcome. In my experience, this company is not only incompetent but potentially dishonest. I would not recommend their services to anyone who values their time and money.They guarantee the removal of malware or getting the money back. Guess what? They do not honor their statement.
            Read 15 More Complaints

            Customer Reviews

            9 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John H

            05/07/2024

            Don't waste your time. I signed up for support to get Malware removed. They did a "clean" but I still had malware on the site that made it unusable, so had to delete the full website. Asked for a partial refund and they said no. What a joke.

            SiteLock Response

            05/10/2024

            Sitelock strives to resolve any disputes in a way that satisfies the customer. It is our policy to keep detailed customer records including call details, recordings, and notes on every interaction in order to ensure we delivered the highest level of service. Concerning the reported issues with the website, our support team provided a detailed summary after the manual malware clean was completed. The summary included recommended next steps to help strengthen the website against any possible future attacks. The website owner is the responsible party for all website updates. Outdated WordPress themes, plugins and any other applications can create vulnerabilities that expose websites to malware threats. As to the refusal for the refund request, Sitelocks Terms of Service that is agreed by all of customers at the time of purchase outlines the policies for refunds which was adhered to in this circumstance. We consider this matter resolved but would be happy to assist the customer in the future if needed.
            Read 8 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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