Reviews

Review Details

• Review fromLaura H

  Date: 11/19/2024

  1 star
  I was suckered into signing up for Sitelock when my webhost was taken over by A Small Orange (I'd never do business with them again!). It was useless, so I stopped the service. They kept sending me reports long after, but eventually dried up. Now, years after dumping *** for a better host, one that does NOT offer Sitelock, I've started receiving Sitelock emails again. Tired of seeing them, I found I could still log in to Sitelock. There is no option to delete my account, and no way to stop what they are doing. They say "The following subscriptions were initiated by a SiteLock partner. Please contact the service provider through whom you acquired this SiteLock subscription to request a cancellation."That is ridiculous, because I have nothing to do with any "SiteLock partner." Something was done behind my back and I have no idea by whom. It's obviously a scam.

• Review fromJohn H

  Date: 05/07/2024

  1 star
  Don't waste your time. I signed up for support to get Malware removed. They did a "clean" but I still had malware on the site that made it unusable, so had to delete the full website. Asked for a partial refund and they said no. What a joke.

  SiteLock

  Date: 05/10/2024

  Sitelock strives to resolve any disputes in a way that satisfies the customer. It is our policy to keep detailed customer records including call details, recordings, and notes on every interaction in order to ensure we delivered the highest level of service. Concerning the reported issues with the website, our support team provided a detailed summary after the manual malware clean was completed. The summary included recommended next steps to help strengthen the website against any possible future attacks. The website owner is the responsible party for all website updates. Outdated WordPress themes, plugins and any other applications can create vulnerabilities that expose websites to malware threats. As to the refusal for the refund request, Sitelocks Terms of Service that is agreed by all of customers at the time of purchase outlines the policies for refunds which was adhered to in this circumstance. We consider this matter resolved but would be happy to assist the customer in the future if needed.

• Review fromkimberly c

  Date: 08/17/2023

  1 star
  SiteLock charged me for a service they were not providing for 6 years and refuse to resolve the issue.

  SiteLock

  Date: 08/21/2023

  In regard to this matter, all pertinent responses will come directly from Sectigo and delivered to the clients identified representatives.

• Review fromRobert P

  Date: 07/27/2023

  1 star
  Sitelock emails me constantly claiming there is malware on websites that do not yet exist. I own the domains, but there is no website. Sitelock does not respond to emails or phone calls. I can only conclude that it is a scam.

  SiteLock

  Date: 07/28/2023

  We take customer feedback very seriously and make it a priority to deliver exceptional customer service. After careful review of this situation, Sitelock identified the account in question. The emails are from the scanner service provided by the host at no cost. We advise you to contact the host as to the nature of the notifications and any solutions. We consider this matter resolved but would be happy to assist the customer in the future if needed.

• Review fromOscar O

  Date: 12/07/2022

  1 star
  Horrible experience. In my opinion I was forced to subscribe to their service. The Hosting provider reached out to me stating that my site had been hacked. And because I am on a shared server without any form of security, I am responsible for making all other sites on the same server vulnerable and could be held liable. So of course I subscribed. 8 years later I move my host. Wit that I submitted a request to cancel the Sitelock service. I was told the service was canceled. hwever, it was not. They continued to bill me stating I never submitted a request, even though I have email proof of such from sitelock. Shady business practices. I will certainly share my experience with my peers. If I could offer less than one star I would.

  SiteLock

  Date: 01/23/2023

  SiteLock strives to resolve any disputes in a way that satisfies the customer. It is our policy to keep detailed customer records including call details, recordings, and notes on every interaction in order to ensure we deliver the highest level of service. The services referenced were canceled and a refund was issued. We consider this matter resolved. We are happy to continue working with the customer if needed.