ComplaintsforPerfect Teeth/Bell Road
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received services at Perfect Teeth Bell Road in 2022 and now they are sending me bills for paid services. I used my insurance and now being asked to pay $815 months later. My insurance said they paid their portion and I paid mine at the office during services received. I called many times and the office can't provide a number for their billing department or corporate number, saying they do not have those. How can they send me bills and not have a billing *****Initial Complaint
03/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had work completed by the Perfect Teeth Bell Road after another Perfect Teeth failed to finish my dental work they had started. My work was completed over the summer of 2022. In August I started getting a bill that stated the customer portion of the bill was $1112.00. I called the office and inquired why this bill. I had paid over $5,000 and was told I owed nothing more. They responded that the bill would more than likely be paid by my insurance and it was just pending them collecting. Each month I got new bill statements for that same amount. I was told the same thing, "Don't worry about it, it will be covered by insurance." In November I was told that my insurance would pay and it would probably be more than my billed amount. I was told, "You might even get a refund if it is more than the $1112.00." December 5th I called to inquire about the progress. I was told they collected $1501.50. I asked if that meant I would receive the difference since it more than covered my portion of the amount billed. I was told to hold while they checked. Then the manager came back and stated I owed $188.50. That made no sense. We discussed this and she stated, "I am not sure why because your insurance did pay more than you owed. I will have to get back to you." Since December 5th, I have had over 6 more bills and for each one I had a conversation. The problem came about when they stopped answering my calls and would not call me back. When I did get through they would state they were working on it and did not have an answer. They would tell me they did not know what that bill was for but I owed it. I received a note stating if I did not pay in 10 days I would go to collections. That was in February 2023. I tried to contact them, no response. I contacted my ***************** They contacted them and was told it would not go to collections. This week I am not in collections and they don't respond. They bill me with no explanation of services.Initial Complaint
02/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
They did a root canal and sent me on my way without finishing the procedure. They did not put in a temporary crown in like they are supposed to. I even asked for help with why they did not finish the procedure. No Response. So due to their negligence, the tooth broke all apart because they did not put in a temporary crown and now they say tooth is no longer savable and they said it has to be extracted now. The dentist did not tell her staff that the next step was to do the temporary crown and permanent crown. They did not schedule me or tell me when to come back to have temp crown done. I spoke face to face with the dentist and she blamed it all on her staff and then another lady blamed it on the new person that just started when she had nothing to do with it. Pure negligence - They cost me a tooth that was savable because they did not schedule the next step of doing the crown. They need to reverse the credit card charge and refund what I payed for the botched root canal.The dentist is *************************** at ************************************ - Perfect Teeth *********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.