Business ProfileforMountainside Fitness

I cancelled my membership in person around October/November of ******************************************************* When I cancelled the front desk refused to have me cancel and told me to contact the corporate. I called several times with no answer. I eventually went back and asked to speak to a manager - the manager never showed up. I requested to cancel and was told that my membership had been cancelled. To my dismay over the next couple of months I would be living in h*** with charges being taken away from my account, even though I was told it was cancelled. I instantly called my bank and they ended up filing a dispute and issuing me a new virtual card and physical card due to nearly $100+ being taken from my account. When I contacted them, I still never received an answer or explanation to this, the lady told me to show up in person. Which at this point I had already done and did not want to go back due to the same guest still being a member there who exposed themselves to me. I ended up losing the dispute because Mountainside never provided me with any paperwork (sketchy)May 2024 - I wake up to ****** being charged to my account months later after not even having any contact with them. I immediately contacted the financial department and told her everything, she only offered to issue me a refund in full for the ****** - we had several emails and finally I was told they cancelled it after 5 months! Even though I cancelled months ago. I only received a refund of 129 and not the full refund, I sent an email and never received a response. They never gave me my money back for the initial charges and the overall charges that are now in an appeal case is $300+ from October - December including the additional ******! I still have yet to hear from anyone, when a business makes a mistake and fails to provide paperwork and refuse cancellation all while still taking funds for services not used that is FRAUD.