Business ProfileforGuitar Gallery

I purchased a brand new made in ***** Ibanez around April of 2021. Some things happen to the wood while it settles in the dry air. One of the things that happens to a guitar in desert air is called "fret sprouting". My brand new guitar began to have some fret sprouting issues as well as needing the frets polished up. Fret polishing is routine maintenance. Fret sprouting requires some file work with special tools and is best to have fixed by a professional. I hired this company (Guitar Gallery) in December of 2021 to make the fretwork on my Ibanez Prestige RGR652ahbf 'perfect' and free of any fret sprouting. I paid the normal fee plus an additional fee to have it done with priority. I believe the priority was 48-72hrs to completion. At the time this was my only electric guitar, I needed the guitar in my possession to complete my professional band obligations. I received the guitar back with damaged fretboard binding. I took it home, fulfilled my obligations with the band that weekend, then i brought it back to the store. The luthier who worked on my guitar admitted to the damage saying "sometimes the buffer wheel does that". His name is *************************. ***** offers to "take the guitar home and make it right". I received the guitar back from ***** with replaced fretboard binding that no longer feels anything like the quality of work i paid to get on that guitar. I tried to live with the issue for the better part of a year until i finally had enough and brought the guitar back to them. They accepted they caused the damage to my guitar, and then did the poor binding "fix" back in 2021 and offered to "make it right". They have had the guitar since April of 2023 and they still have it. They are not responding to my emails, and they have lied to my about where the guitar was and has been when i showed up to see the work myself. The "fix" they are offering cannot bring my guitar back to the quality of guitar it was when i purchased it, and i have asked for replacement.