Business ProfileforScottsdale Gymnastics

Parents Beware - book your kids birthday party at Conquer Ninja Gym or North Valley Gymnastics instead. I have attended birthday parties at all three locations and would never choose Scottsdale Gymnastics again. When booking, I was never informed of their ridiculous policy, preventing all parents, including the birthday parent from watching the party up close and taking pictures and videos. Had I known, I never would have booked. Its a total bait and switch. Ten other parents were shocked along with myself and my husband. When I asked to speak to a manager/owner, I was put on the phone with the most aggressive, accusatory, and disrespectful person Ive ever dealt with in a customer service situation. Instead of simply apologizing for the fact that I was never informed, she was verbally attacking me claiming that I signed waivers and agreed to everything. All of which is besides the point. The waivers are signed long after my credit card was run. Too late for me to change the plan! Then, in person, she was extremely rude once again. Zero customer service. Besides the main issue, the party was more than disappointing. Less than one hour of play time. The whole group couldnt believe it was over. The party was supposed to be Ninja and Parkour. They literally did parkour for 5 minutes and did not do any jumping. Why did you make the kids wear shoes? You didnt actually do any parkour. I was unable to see any of the joy on my daughters sweet 7 year old face. She was so far away. Theres little to no pictures and videos. Kids grow so quickly, and I feel like I was robbed of her 7th birthday. Both NVG and Conquer have much longer actual play times, plus they allow the birthday parent to be a part of their kids experience. Dont make the same mistake I did. Book elsewhere.