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ComplaintsforBRIL
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 12/15, I went to ********************************************* to purchase an item.I went thru the digital buyflow and selected the merchandise I wanted to buy. After selecting the merchandise, a prompt showed on my screen (enter your email/receive text and get 15% off). I did that and I received the discount code. However, when I went into checkout, the discount couldn't be applied.I was supposed to get 15% on the order and that was not what happened. I re-traced my steps and didn't see a legal disclaimer or language to suggest that opting into receive email/text would suppress the discount. This was a deceptive. I emailed the company and called them. I got a call back and they said, you can't use the code and received the discount. It clearly shows on the site and prompt that should I opt in, i would receive the discount. Value wise the discount is $9 for $59 purchase. It's just the principle of it. It was deceptive and trapping. See digital screen and the 15% discount sent to me via Text/SMS
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.