Customer ReviewsforAudien Hearing

My problem is very similar to the posted complaints on BBB.The hearing aid that they are selling is extremely poor. I bought one in May and it stopped working after two weeks. They sent me another set and again I had the same problem of having loud static in each ear. I called again to report the 2nd pair as not working and they sent me an upgraded pair. Prior to my being offered another pair , I was on the phone both times for half an hour or more with agents who were trying to help to get them to work. Neither representative was able to resolve the problem for me! The second agent told me that the 1st agents resolution was wrong. Again, the same thing occurred with the third pair. I called two times about this set and both these agents could not resolve my issue. One of them wanted to sell me a different type of aid for a cost of ******. Both times I asked to speak to a representative and each time the person said he would have a supervisor call me, but I never received a call back from anyone!! I wanted my money back, but I was told that my warranty ran out. My warrenty was for one year, and I only bought them in May, 2024!This business is a scam and someone should investigate it. With so many similar complaints made to BBB, I would think that this business would have been investigated by now and got them off the market.Hearing aids are needed for health reasons, and this business is making business off innocent people who are in need of aids to improve their hearing and health.My next step is to call AARP where I learned about these aids to give them my experiences. Hopefully, they will stop advertising this product!Please help me get my money back and please investigate this business!!

Joy, 

I am sorry to hear about to experience you've had with our customer service team and our ********************** aids. After looking into your order details I can see you were given a free upgrade to our best product that was issued today.

If this is not the resolution you were looking for please let me know what I can do to take care of this matter.

I purchased a set of hearing aids for my mother. The first pair was too small for her to insert into her ears and when we were able to get them into the ears they kept buzzing. I asked to return them, and they offered another type which wrap around the ear which sounded like a better fit.After about a month I finally received the new pair. These seemed to work a little better but after a few weeks one of them didn't work. I could not set it to the correct mode.I replied asking to return them. I got the return label and sent them back for a refund. The next day I received another email telling me I was 1 day late for returning them. I would not recommend using this business for any hearing aids. I have also been on the phone trying to get what I returned back to me since I paid for them.I continue to get disconnected. I feel this company is a scam.

******,

Im sorry to hear about your experience with returning your hearing aids. After looking into your order details I see you received your BTE on 3/18 and the devices were returned to our warehouse on 5/14 which is 12 days over the 45 day return policy.

I will still be issuing a full refund on your order for $340.10, I hope this resolves your issue.

Audien customer service *****. Been trying all day to get replacement hearing aid. Didn't ask for a refund. They need to inform the public that these aids only last for a couple weeks at best, then they try to hook you into a membership in order to speak with a service department. This is a scam. Folks, don't waste your money.

*******,

Im sorry to hear about the difficulties you've faced in trying to get a replacement. We strive to provide amazing customer service and I apologize for not giving you a 5 star experience.

I just issued  you a free upgrade to the Atom Pro 2 and will have that shipped to you first thing tomorrow morning.

Thank you for your patience and I hope this resolves your issue.

I purchased atom one hearing aids via ******** once online and again in person and had issues with devices not working both times. We all know ******* ***** so i'll leave that at that. Upon reaching out to audien themselves, *********, ****** and ****** were all awesome. They were quick to make things right and even upgraded me to the atom 2 pro which i was sceptical of because of my experience with the atom one sets i had tried which i loved up until they stopped working. While waiting for the atom 2 pro to arrive i purchased a 3rd set of atom one because after spending all these years missing out on hearing many things, i just couldn't go back to being half deaf. The atom 2 pro arrived today and work great. The 3rd set of atom one are also still going strong. There's always going to be hicc*** in life and i can accept that. Audien's team treated me well and fixed the problem. They've changed my life and i can't thank them enough. If any of their higher *** see this, the 3 i mentioned deserve a pat on the back ie. money lol. Thank you

Thank you so much for the amazing 5 star review. It makes me happy to hear that our representatives our taking care of our customers and providing a 5 star experience.

I ordered the aids on 2/29/2024. They arrived 3/5/2024. Had problems from beginning. Reply to emails or phone calls. When support finally got back to us we did everything they took us to do in emails. Nothing worked. I requested to return the aids and after two weeks of emailing then almost everyday they sent me a return label which I did the next day. Now I get a letter stating I did not return the aids I the 45 day return window. I am 90 years old, how long do I have to wait.

******,

After looking into your order details I can see that you contacted us requesting a refund within the 45 day window. Im sorry for the delay in getting this taken care of and I just gave you a full refund on your order and subscription.

Thank you for your patience and understanding and I hope this resolves your issue.

Tried numerous times to call customer service and wait on hold for 15 minutes then get disconnected. Then they let you talk online to an assistant expert and they connect you to an expert for $1 and the small print says you pay $46 a month if you dont cancel. Just a ripoff and waste of money to get a product that doesnt work

***,

I'm sorry for the troubles you've faced in contacting our support team. We have been seeing a increase in call volume resulting in a slight delay in taking care of all support tickets.

Can you please let me know what phone number you were contacting? We do not offer connecting with an expert for $1 or a $46 a month fee.

Please let me know so I can take care of this for you.