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Business ProfileforBossa Hearing
Current Alerts For This Business
On February 26th, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by implementing a new public facing tracking system that will allow consumers to track the status of their returns and they will receive notification when items are received at the business warehouse. The business also indicated that they are training more staff to improve their refund process and business consumer communications.
In September 2022, BBB investigated Bossa Hearing Aids’ business practices. This investigation was prompted by an increase in consumer complaints received by BBB submitted to the. Customers alleged through their reports to BBB that the business causes delays when processing the refund and return/exchange requests, and does not fulfill customer orders in a timely matter.
On September 23, 2022, BBB sent the company a Business Practice Inquiry through mail to request the following information:
- A copy of sales scripts used during returns, refunds, and exchanges or please detail the process the business uses when consumers call regarding returns, refunds, and exchanges;
- Details on how the business fulfills orders and tracking information;
- What is the current process to inform consumers of product delays;
As of September 30, 2022, the business has not responded to BBB's inquiry.
Additional business information
On August 2, 2022, BBB requested Bossa Hearing Aids to modify, substantiate, or discontinue claims on their website that read, "Money Back Guarantee". Additionally, the company website displays a 5-Star rating by TrustPilot, as well as comparative sales pricing. Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.
BBB's Code of Advertising 1 states, Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.
BBB's Code of Advertising 3 states, When comparisons are made to a former selling price, it must be to a bona fide price that has been offered for a reasonable time. If no sales had been made at that price, the advertiser must be sure that the markup on the higher priced product is similar to other products.
BBB's Code of Advertising 20 states, When using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee."
As of August 30, 2022, the business has not responded to BBB's request.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 15953 N Greenway Hayden Loop, Scottsdale, AZ 85260-1765
- BBB File Opened:
- 4/7/2022
- Years in Business:
- 3
- Business Started:
- 2/10/2021
- Business Incorporated:
- 2/10/2021
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- JRS Enterprise LLC
- Street Holdings LLC
- Encomendero Holdings LLC
- Business Management
- Mr. Jonathan Street, COO
- Mr. Ronald Encomendero, Member
- Contact Information
Principal
- Mr. Jonathan Street, COO
- Mr. Ronald Encomendero, Member
Customer Contact
- Mr. Jonathan Street, COO
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1,099 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
1,381 Customer Reviews
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Most Recent Customer Review
Mark E
07/12/2024
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