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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Bossa Hearing

          View full profile
          Location of This Business
          15953 N Greenway Hayden Loop, Scottsdale, AZ 85260-1765
          BBB File Opened:
          4/7/2022
          Business Started:
          2/10/2021
          Business Incorporated:
          2/10/2021
          Type of Entity:
          Limited Liability Company (LLC)
          Alternate Business Name
          • JRS Enterprise LLC
          • Street Holdings LLC
          • Encomendero Holdings LLC
          • Bossa Hearing Aids
          Business Management
          • Mr. Jonathan Street, COO
          • Mr. Ronald Encomendero, Member
          Contact Information

          Principal

          • Mr. Jonathan Street, COO
          • Mr. Ronald Encomendero, Member

          Customer Contact

          • Mr. Jonathan Street, COO
          Additional Business Information
          Believed to be out of business
          According to information in BBB files, it appears that this business is no longer in business.
          Advertising Review

          On August 2, 2022, BBB requested Bossa Hearing Aids to modify, substantiate, or discontinue claims on their website that read, "Money Back Guarantee". Additionally, the company website displays a 5-Star rating by TrustPilot, as well as comparative sales pricing. Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising. 

          BBB's Code of Advertising 1 states, Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. 

          BBB's Code of Advertising 3 states, When comparisons are made to a former selling price, it must be to a bona fide price that has been offered for a reasonable time. If no sales had been made at that price, the advertiser must be sure that the markup on the higher priced product is similar to other products.

          BBB's Code of Advertising 20 states, When using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee." 

          As of August 30, 2022, the business has not responded to BBB's request. 

          Alerts

          See What BBB Reports On

          Pattern of Complaint

          BBB files indicate that this business has a pattern of complaints. Specifically, consumer complaints consumers allege issues with delayed delivery and refunds from the business. Consumers who are unhappy with their purchase state that refunds are taking longer than the promised 45 day time frame. Furthermore, consumers also allege that they receive little to no communication from the business when following up on refund status.

          On February 26th, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by implementing a new public facing tracking system that will allow consumers to track the status of their returns and they will receive notification when items are received at the business warehouse. The business also indicated that they are training more staff to improve their refund process and business consumer communications.

          Alert

          In September 2022, BBB investigated Bossa Hearing Aids’ business practices. This investigation was prompted by an increase in consumer complaints received by BBB submitted to the. Customers alleged through their reports to BBB that the business causes delays when processing the refund and return/exchange requests, and does not fulfill customer orders in a timely matter. 

          On September 23, 2022, BBB sent the company a Business Practice Inquiry through mail to request the following information:

          • A copy of sales scripts used during returns, refunds, and exchanges or please detail the process the business uses when consumers call regarding returns, refunds, and exchanges;
          • Details on how the business fulfills orders and tracking information;
          • What is the current process to inform consumers of product delays;

          As of September 30, 2022, the business has not responded to BBB's inquiry.

          Contact Information

          15953 N Greenway Hayden Loop

          Scottsdale, AZ 85260-1765

          Accreditation

          This business is not BBB Accredited

          BBB Rating

          NR

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.