Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am making this complaint for my 75-year-old grandmother that can barely see on March 18, 2025 we were sent a letter regarding her homeowners insurance and the letter said she needed to pay for her insurance to 4everhome protection for appliances that she did not even have being the 75-year-old, elderly grandmother, that she is, she could not see, and paid the amount After paying the amount, she received a call from her bank saying that it was a scam little did she know they had already taken 134 dollars out of her account after trying multiple times to take out varies of amounts from her account she was told her payments wouldn't start until April 18 but started the same day that she bought the insurance it's very sick to see the work being done by these fools she is on a fixed income and cannot afford to be scammed I advise everyone out there to stay away from this company

  

  Business Response

  Date: 04/23/2025

  To Whom It May Concern:

  Thank you for bringing this matter to our attention. First and foremost, we sincerely apologize for any confusion or distress this situation has caused for your grandmother and your family. We take these concerns very seriously and deeply regret that her experience with our company has led to frustration and worry. We want to assure you that 4EverHome Protection is a legitimate business, and we do not take advantage of our customers. Our mission is to help homeowners protect their property with transparent, reliable service.

  After reviewing our records, we can confirm that when your grandmother called in to purchase the policy, a second individualwhom we understand to be her sonwas also on the line during the enrollment process. During that call, our agent went over the full details of the coverage, including the payment schedule, before processing the policy. We always strive to be clear and thorough when explaining plan benefits and costs. We are happy to work directly with you to ensure the policy is canceled promptly and that no further payments are processed. Please give us a call at ************.

  Again, we sincerely apologize for any inconvenience caused and appreciate your willingness to communicate with us about this situation. We are committed to resolving it quickly and respectfully.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 18, 2025 4 Everhome *** has scammed my 89 year old mother for a bonus extended home warranty. Charging her $199/month along with $199 down payment for 24 months but then also states on email 36 months. This home she lives in with me and its 23 years old. We do not need this, they called and preyed on her and scammed her out of this money.

  

  Business Response

  Date: 04/21/2025

  To Whom It May Concern:

  First and foremost, we would like to sincerely apologize for any confusion or concern caused regarding your mothers enrollment in our home warranty program. At ******** USA, we take these matters seriously and are committed to ensuring that every customer fully understands the terms of their plan and feels confident in the service they are receiving. We want to clarify that during every enrollment call, we go over all plan detailsincluding the length of the term, monthly payments, and the down payment. It is never our intention to mislead or pressure anyone into a service they do not need. If your mother does not wish to keep the plan, she is entitled to a full refund as long as it is canceled within the first 30 days. Please have her call customer service at ************. Thank you.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I'm filling an complaint over my refund,I had cancel back in January and still have received my money back they keep telling me months from now that's April 2025 ,I just called them back yesterday which was Monday,they 4everhome USA telling 2 weeks from now that make 4 months of lies I think this is a scam to take your money I need help bbb

  

  Business Response

  Date: 04/23/2025

  To Whom It May Concern:

  Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience you've experienced. Please know that 4everhome USA is not a scam. We are a legitimate business committed to serving our customers with integrity and respect. I have sent this to the appropriate department and your refund is being processed. Please do not hesitate to call back with any further questions. Thank you.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter saying my ************** was being canceled. So was concerned and called and he was to good of a salesman. And as a 1 time payment . Never did he say I was entering a contract for over $ 5000. With 350 a month on my mastercard. Didn't notice till April 6th 2025 they have put on my charge card $350. Since Oct 2024 .. I'm so shocked and they have no intention to refund me non what's so ever.. They are scamming people and giving you a contract you are unaware of.. I no way could ever afford having that much on charge card monthly.. Now I owe 2500 more interest is 112 dollars a month. .Called and they passed me around till the last lady and she over talked me and she said no refund .I have my mortgage and insurance together and pay dearly for it.Please stop these people taking advantage of people . Good honest people.. I'm so mad and a $75 service call fee I was scammed want to be refunded.Not Good Business. I PAID A TOTAL 3000 DOLLARS FOR NOTHING.

  

  Business Response

  Date: 04/15/2025

  To Whom It May Concern:

  Thank you for reaching out and sharing your concerns. We truly appreciate your feedback and the opportunity to address the issue.
  We want to start by apologizing for any miscommunication or confusion regarding your policy and payment structure. We understand that the enrollment process includes a lot of important information, and it can sometimes feel overwhelming. Thats why our representatives follow a strict script during every call, especially during the recap portion, to ensure all key detailsincluding monthly payments, down payment, coverage, and refund policiesare clearly communicated.
  We can confirm that the monthly payments were discussed during your call, along with the full details of your plan. Additionally, within 24 hours of your purchase, a copy of your full policy was sent to the email address we have on file. This policy outlines all of the terms, including your payment schedule, what is and isnt covered, and your refund rights.
  Please rest assured, our goal is never to mislead or take advantage of anyone. The administrators we work with pay out millions of dollars in claims every year to assist consumers facing costly repairs. These policies are designed to help people save money when unexpected [vehicle/home] issues arisemaking it much more manageable to pay a small deductible rather than the full cost of a major repair upfront.
  We sincerely apologize if there was any misunderstanding and want to remind you that you are entitled to a full refund within the first 30 days, and a pro-rated refund thereafter, as outlined in your policy.
  If there's anything we can do to further clarify your plan or assist you with your policy, please dont hesitate to reach out. Were here to help.

   

   

• Initial Complaint

  Date:04/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  unwanted scam home warranty attempt mailed to my address.

  

  Business Response

  Date: 04/08/2025

  To Whom It May Concern:

  Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Please be assured that we have removed your address from our mailing list to prevent any further mailings.

  Customer Answer

  Date: 04/08/2025

  This company has done this before where they say they will take me off their mailing list and then a few months later they contact me again.  I do not believe that they operate in good faith and are only saying this to get the complaint off of the BBB website. If they are going to continue to contact me then I want my complaint to remain up on the BBB so others can see it. This company is attempting to operate a scam hoping to take advantage of confused elderly people.  

  

  Business Response

  Date: 04/09/2025

  To Whom It May Concern:

  We sincerely apologize for the inconvenience. After reviewing our records, we can confirm that this is the first request we have received to remove you from our mailing list. Upon receiving your complaint, we have immediately processed the removal from our list, and you will no longer receive future mailings from us. We also want to assure you that we operate with the utmost integrity, and we certainly do not engage in any deceptive practices or target vulnerable individuals. If you have any further concerns or if you receive any future communications, please do not hesitate to contact us directly so we can address the issue promptly. Once again, we apologize for any inconvenience this has caused and appreciate your feedback. 

  Customer Answer

  Date: 04/10/2025

  
  Better Business Bureau:
  
  Bullshit. You are just a different face of the same company running the same scam. I will allow BBB to close out my complaint this time. Next time it stays open so everyone can see it. 
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter that it was important to contact their office to avoid unnecessary delays in coverage. My dad was confused and thought it was for homeowners insurance. They live in a senior living facility and pay rent. They dont own their appliances and dont need this type of insurance. I called the number back the same day and explained this and told them we wanted this canceled and NOT to charge his checking account. They said it was too late to not charge him, but would cancel and refund the money back to him. I am waiting to see the refund and trusting the policy was canceled.

  

  Business Response

  Date: 04/04/2025

  To Whom It May Concern:

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion caused by the communication your father received. We understand that the situation may have been unclear, and we are grateful for the opportunity to resolve it. We want to reassure you that the policy was successfully canceled on March 31st, 2025, and we have already initiated the refund process for the amount charged to your fathers checking account. While the standard processing time for refunds is up to 45 days, please rest assured that the cancellation and refund are being handled promptly. We understand your concerns and appreciate your patience as we complete this process. If you have any further questions or need assistance during this time, please feel free to reach out, and we will be happy to provide any additional support. Thank you for your understanding, and we apologize for any inconvenience this may have caused.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife was misled on the phone being led to believe it was a one time payment of ****** and nothing more. The agent told her this was the case and we were sent a payment plan agreement in the mail saying that was only one installment. I want to cancel this immediately as the agent completely lied to my wife and took advantage of her.Complete violation.

  

  Business Response

  Date: 04/04/2025

  To Whom It May Concern:

  Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for the misunderstanding. We would like to assure you that your cancellation request was processed on April 1st, when you call in and brought to our attention. Additionally, a full refund of the $189 payment has already been issued. No further payments will be charged, and your account has been completely canceled. If you have any further questions or need assistance, please feel free to reach out to us directly, and we will be happy to help. Thank you for your understanding, and again, we apologize for any inconvenience caused.

• Initial Complaint

  Date:03/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. We spent over $338 for service, $169 a month. Because the plumbing issue was before the ***** period we were told that our problem could not be solved. We asked to cancel. The customer service representative and the account representative were very rude. We told the accountant that we wanted to cancel. He put us on hold and came back with a lower monthly payment ($123 a month)- rip off. We asked for a cancellation confirmation or an email stating that we canceled. The representative said no but its being recorded. We asked for the recording and he hung up on me. I am very displeased with this company. Please do your research before signing up. We were told that 4everhome USA was affiliated with ****************. NOT TRUE!!!! They are taking advantage of seniors.

  

  Business Response

  Date: 03/25/2025

  To Whom It May Concern:

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience you've experienced with our service. Its always our goal to provide excellent customer care, and we regret that we did not meet your expectations during this experience. We understand that you are upset about your plumbing issue and the cancellation process, and we want to clarify a few points. Our company has a 30-day waiting period to ensure that there are no pre-existing conditions that would affect coverage under our policy. Regarding your cancellation request, we want to confirm that your policy was indeed canceled on March 21st, the day you called us to cancel. We also want to emphasize that we are not a scam and are fully committed to offering valuable services to all our customers. Should you need further assistance or clarification, please dont hesitate to reach out to us directly at ************, and we will be happy to help.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i received a booklet from 4everhome usa telling me i had purchased a home protection plan with a complete laydown of all my personal data. I DID NOT purchase such a plan. Also. shortly after received I received a payment plan which I DID NOT ask for. Much to my amazement the plan even disclosed my credit card #

  

  Business Response

  Date: 03/19/2025

  To Whom It May Concern: 

  We apologize for any confusion. Our records indicate that you set up a policy on 2/26/2025. Please give customer service a call at ************ and they will be able to go over it with you and take care of the cancellation. Thank you.

• Initial Complaint

  Date:03/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed this company twice to cancel my plan and have yet to receive a response. I want my plan cancelled now and take me off your mailing list and call list!

  

  Business Response

  Date: 03/14/2025

  To Whom It May Concern:

  Thank you for reaching out to us. I apologize for any inconvenience you've experienced regarding your cancellation request. To ensure the proper handling of your account and to confirm the cancellation, we require that cancellation requests be made over the phone. This is a necessary step to verify your identity and ensure we follow the correct procedures.

  Please contact our customer support team at ************, and they will be happy to assist you with the cancellation

  Customer Answer

  Date: 03/14/2025

  i do not wish to call. I will provide the information required but cancel my policy. Ive seen other reviews where people emailed and their policy was cancelled 

  

  Business Response

  Date: 03/18/2025

  To Whom It May Concern:

  After reviewing the situation, we would like to clarify that your daughter contacted us on your behalf and requested the cancellation of your policy on March 17th. As per this request, your policy has been successfully canceled, and you will not have any further charges associated with it.

  Customer Answer

  Date: 03/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****