ComplaintsforNautilus Insurance Company

• Initial Complaint

  06/23/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Had a fire at a rental property that I own on 6/22 was a total loss and Nautilus came out inspected the site and said they would help and I have not received a penny from the company. I still have payments and the city is out for bid to clean up the hazard. The policy states that they will pay to clean up site, but will not even release site for me to clean up. I have been in rental real estate for thirty years and this is the worst insurance company I have ever dealt with, and I have had many. Save yourself a bunch of stress and get a different insurance company

  

  Business response

  06/30/2023

  Please see attached response.

• Initial Complaint

  05/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I’m the owner of the business that has been over charged because they decided to do an audit 7 months after this insurance was cancelled, back in October 2022 I had to shop around for another insurance because this on was going to go up for about 4k more so that was the reason why we didn’t renew back in October! we are now insured with a different provider so back in May 2023 I received a letter from this insurance stating that I owed them almost 5k more because of the gross income but I never provided any income information to them due to not renewing with them! So I called them and was requested to provide the gross income for 2022 and I did sent the information to them and I still owe them almost 1k plus what I had already paid for the whole year when I had the policy with them.

  

  Business response

  06/05/2023

  Nautilus Insurance Company (“Nautilus”), is in receipt of the above-referenced Better Business Bureau Complaint filed by ******* ******.  Nautilus has researched the Complaint and identified a Commercial General Liability insurance policy (“Nautilus Policy”) that it issued to ******* ******.
  
  A general liability policy was issued to ******* ****** by Nautilus Insurance Company for the policy term; 10/25/21-10/25/22 based on information provided to us by ******* ****** and their retail agent ******* **** *******  
  
  The policy premium was based on a gross sales estimate of $70,000 for classification 10331. This estimate was used to determine a minimum or deposit premium subject to a final audit and possible premium adjustment depending on the results of the final audit. The policy was accepted by ******* ****** and their agent and a deposit premium was paid.     
  
  After policy expiration, an online mail audit was completed on 2/10/23 by our insured and additional premium billed based on the information received at that time.  The audit has been revised based on the information received by the insured on 6/5/23.
  
  A copy of our response and attachments will also be sent to ******* ****** for their review. 
  
  We hope this addresses Mr. ******** Complaint.

• Initial Complaint

  05/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  RECENTLY **** ***** DBA: * *** * **** ******* IN ******* CONTRACTED FOR $11, 400.000 BREACHED OUR AGREEMENT FOR NON PERFORMANCE OF CONTRACT. **** ***** CONTINUED EXTORDING US $500.00 A WEEK FROM BLING MAN.IN MAY FILED SMALL CLAIMS FOR THE BALANCE OWED OF $3000.00. WE NEVER WERE SERVED, CASE DISMISSED. (SEE ATTACHED). ON OR ABOUT MAY 19, 2023 **** ***** AND COMPANY RETURNED BACK FROM WORKING JOB IN ******** STOPPED BY OUR LOT TO GET REVENGE AND PROCEEEDED TO UNLOAD MACHINE AND STARTED SCARING GRAVEL ALONG THE ELECTRIC HOOK UP ARE APPRO: 125 AND AGAIN ACROSS THE STREET WHEREW OUT FEDERAL US POSTAL MAILBOX WAS INSTALLED AND RAPTURED AND TOOK IT ALONG WITH SCAPING GRADE, HALF CIRCLE. WE ARE MAKING A CLAIM FOR$1000K IN DAMAGES. WE HAVE ALL PHOTOS AS WELL AS 61 TCPA CALLS.

  

  Business response

  05/31/2023

  Dear Mr. ******:
  Nautilus Insurance Company (“Nautilus”), is in receipt of the above-referenced Better Business
  Bureau Complaint filed by **** *****. Nautilus has researched the Complaint and identified a
  Commercial General Liability insurance policy that it issued to **** ***** dba * *** * **** ******** However, we were unable to locate a claim against Nautilus’s insured made by Mr.
  ***** or any other person or entity. Therefore, it appears the BBB complaint is Nautilus’s first
  notice of the claim. As such, Nautilus is in the process of setting up a new claim. Once the
  claim has been assigned to a claim professional, the parties will be contacted in the normal
  course of business.
  We hope this addresses Mr. ******* Complaint.
  Please direct any further questions or inquiry to: ********************************
  Very truly yours,
  /s/ ****** ** ******
  ****** ** ******
  Managing Counsel
  Nautilus Insurance Group (a Berkley Company)
  
  

• Initial Complaint

  05/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  7 months ago a tree from my neighbors property fell through my master bedroom, my home is a 2 bedroom 1 bath mobile home. It destroyed the bedroom and everything in it. My neighbors insurance company, (Nautilus Insurance group) has been stalling and having me jump through many hoops. After this 7 months they are offering me $7,657.54 for the house and $3,914.28. Not anything near what it will take to repair or replace everything. An out building and back porch were also hit. They will not even acknowledge this. They sent an adjuster who looked at everything ! I told them I would settle for $30,000.00. Which I consider a bargain for them ! They told me I had 10 days on this ! I consider this whole affair to be totally unethical, and more than likely illegal. I can't imagine how they maintain an A rating. I see that they have had many complaints through the years. They seem to "take care" of these in order to maintain that rating ! I hope you can help me with this, I'm sure it can't be within my 10 day deadline. I may have to consider hiring a lawyer, but that Is such a hassle. Thanks ***** *****

  

  Business response

  05/17/2023

  May 16, 2023
  VIA ELECTRONIC UPLOAD
  Attn: ****** ******
  ****** ******** ****** ******* *** ******* *********
  Re: BBB Complaint No.: ********
  BBB Complainant: ***** *****
  NIC Insured: ***** * ****** ******* ***
  NIC Claim No.: N000010127539
  Date of Loss: 10/24/2022
  Dear Mr. ******:
  Nautilus Insurance Company (“Nautilus”), is in receipt of the above-referenced Better Business
  Bureau Complaint filed by ***** *****. Nautilus has researched the Complaint and identified a
  Commercial General Liability insurance policy (“Nautilus Policy”) that it issued to ***** * ****** ******* ***.
  The claim was received by Nautilus on October 28, 2022 and a claim file was created on the
  same date. When the claim was reported, Nautilus was not given any contact information for the
  claimant. Nautilus promptly engaged an independent adjuster to identify the claimant, Mr.
  *****, inspect the property and identify any covered damage. Settlement negotiations between
  the Mr. ***** and Nautilus ensued during which additional damage was claimed resulting in an
  additional inspection.
  In March 2023, Nautilus made a settlement offer to Mr. *****. Nautilus did not receive a
  response to the offer until May 4, 2023, after which additional negotiations ensued. Mr. *****
  settled his claim on May 12, 2023.
  We hope this addresses Mr. ******* Complaint.
  Please direct any further questions or inquiry to: [email protected].
  Very truly yours,
  **** ** ******
  Vice President, General Counsel
  Nautilus Insurance Group (a Berkley Company)
  
  

• Initial Complaint

  04/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a flood in my building, effectively shuttering my business for the time being. I filed 2 weeks ago when it happened, and it took 5 days for anyone from my insurance, Nautilus, to call me back, since there wasn’t anyone who actually worked for the company that I could speak with, and another week before anyone would speak with me regarding the loss of income coverage. Now they say I have a 48% penalty for being underinsured, but I’m not, my insurance amounts exactly match my taxes, purposefully, to be the most accurate possible. They are just trying to avoid paying their claims by ignoring me and now making up a false penalty. This company has been a nightmare to work with. My landlord’s insurance has had much more contact with me and has been much more helpful, thankfully they’re attentive so something can be done about the rest of the damage, but this company is completely unresponsive and unreliable. I need my loss of income payment, the CORRECT amount, without the false penalty fee deducted, and immediately so my business doesn’t close. That’s what I have insurance for.

  

  Business response

  04/11/2023

  ****** ******** ****** ******* *** ******* ********* ********** ****** ****** *** *** ********* **** ******** *** ************ ***** ***** *** ******** ******* ******* **** *** *** ****** **** ********* *** ***** **** ************* **** *** ******* ******** ********* *ompany (“Nautilus”) is in receipt of the above-referenced Better Business Bureau
  Complaint lodged by ***** *****. Nautilus has researched the Complaint and identified a Commercial
  Package insurance policy (“Nautilus Policy”) that it issued to Seattle Massage Pro, LLC.
  This claim was received by Nautilus on March 23, 2023. A claim file was created on Friday, March 24, 2023.
  The assigned claim examiner contacted Ms. ***** on Monday, March 27, 2023. Ms. ***** asked if she
  could receive an advance on the business income aspect of the claim. That same day, the claim examiner
  retained a forensic accountant to review the business income claim on a rush basis. The forensic accountant
  reviewed the materials provided by the insured, and provided her recommendation on Thursday, March 30,
  2023. Nautilus issued the recommended payment on Monday, April 3, 2023, and made an additional payment
  on April 4, 2023 based on a revised recommendation from the accountant. Ms. ***** called on April 6, 2023
  disputing the underinsured issue that she references in her complaint. Nautilus is looking further into that
  issue and will advise the insured of its findings.
  We hope this addresses Ms. ****’s Complaint.
  Please direct any further questions or inquiry to [email protected].
  Very truly yours,
  *** ****** ** ****** ****** ** ******
  Managing Counsel
  Nautilus Insurance Group on behalf of Nautilus Insurance Company
  
  

• Initial Complaint

  03/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11-09-2022 we hired ***** ***** /******** ****** owners of DBA lawn care to cut down a tree beside our house which was inherited from our Mother. The tree ended up falling on the house causing major damage. DBA lawn care provided us with their insurance information who is Nautilas Insurance, we contacted Nautilas in November and have not heard anything back from them. We want to know if and when are they going to start the process of getting the house fixed because my older brother who needs assistant living was staying there and has been living with my sister since November. We want answers please. The claim number for Nautilas. is ********. Thanks for anything that you can do. I attached a copy of the companies insurance.

  

  Business response

  04/11/2023

  Be**** ******** ****** ******* *** ******* ********* ********** ****** ****** *** *** ********* **** ******** *** ************ ***** ********* *** ******** ***** ***** *** ******** ****** *** ****** **** ********* *** ***** **** *************
  Dear Mr. *******
  Nautilus Insurance Company (“Nautilus”) is in receipt of the above-referenced Better Business Bureau
  Complaint lodged by ***** *********. Nautilus has researched the Complaint and identified a Commercial
  General Liability insurance policy (“Nautilus Policy”) that it issued to ***** ***** and ******** ******
  (“Named Insureds”).
  The claim against Nautilus’s Named Insureds has been actively handled since its receipt, including the
  retention of an independent adjuster who communicated with the claimants and inspected the loss. The
  claimants were informed of the option to report the claim to their homeowners insurer, and it appears that was
  done as Nautilus received a notice from Erie Insurance in late February stating they were arranging a
  settlement with their insured and that they would be subrogating against Nautilus upon completion of the
  settlement. Nautilus has been attempting to communicate with Erie Insurance to determine what it has done
  and what it will be doing. Nautilus’s file remains open for continued investigation and evaluation, and we will
  continue to communicate the status of the claim to the claimants.
  We hope this addresses Mr. *********’s Complaint.
  Please direct any further questions or inquiry to [email protected].
  Very truly yours,
  /s/ ****** ** ****** ****** ** ******
  Managing Counsel
  Nautilus Insurance Group on behalf of Nautilus Insurance Company
  
  

• Initial Complaint

  08/31/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had hired Accurate Deliveries to transport my Ducati Motorcycle. While in transport an incident occurred that resulted in my motorcycle being damaged while in transit. The motorcycle was delivered to me on July 24, 2022. At delivery the transporter and owner of the company, **** ******, provided a copy of his insurance certificate naming Nautilus Insurance Company as his provider. On July 24, 2022 I filed a claim on line and followed up with the company on Monday. Claim #************2. I was provided the name of the adjuster **** *****. I contacted Ms. ***** several times leaving messages before finally reaching her. Ms. ***** was non assisting so we asked for her supervisor. The superviso* *** *******s, finally acknowledged my claim after explaining the situation. An adjuster from Nautilus was sent out several weeks ago to assess the damages. Since then I have left messages and now Mr. ******** is non assisting to my request for an update. It has been over a month and I have no idea what is going on with my claim. Having so many issues from the start and no response from a supervisory position is troublesome to me. I am attaching the parts quote from the dealership. I am also attaching the review I had left for the transporter with his comments. Any assistance the Better Business Bureau can provide me with to resolve this matter would be greatly appreciated. Please feel free to reach out me me a* ************. Thank you for your time and consideration, Gabe Patzuk

  

  Business response

  09/16/2022

  Nautilus Insurance Company (“Nautilus”) is in receipt of the above-referenced Better Business Bureau Complaint lodged
  by ******* *****k. Nautilus has researched the Complaint and identified a Commercial General Liability insurance
  policy (“Nautilus Policy”) that it issued to Accurate Deliveries.
  Nautilus has been actively investigating all aspects of the complainant’s claim, including whether the Nautilus Policy
  issued to Accurate Deliveries provides coverage for the claim. Nautilus has been in communication with Mr. ******
  during the investigation and will continue to communicate with him and Accurate Deliveries, including regarding its
  claim decision.
  We hope this addresses Mr. *******s Complaint.
  Please direct any further questions or inquiry to nic_****************************
  Very truly yours,
  Nautilus Insurance Company
  *** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩