89 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Robert S
1 star07/27/2024
Run DO NOT walk away from Myka as quality was sub-standard and customer service was even worse. Ordered a bracelet memorializing the death of our son to give my wife on her first birthday after his death. The photo pendant fell off the very first day as the anchoring clasp was so cheap. I contacted Myka to correct the situation and they would even acknowledge the letter I sent. Buyer BEWARE!
MYKA Response
07/30/2024
Hi ******,
Thank you for your feedback.
We are really sorry to read about your loss, and we absolutely understand how important this jewelry is for you given the tragic circumstances.
Unfortunately we have not received your email regarding the issue, but one of our colleagues has already sent you a private email to see how we can help you further.
Kind Regards,
MYKA **************** Team
Review from Gina F
1 star07/20/2024
It was my husband's very first Father's *** and I ordered a chain with our daughter's name on it. For Men, Myka recommended the 18 inch chain which they said was the most popular size to order. When we received the chain, it was like a choker size on my husband and looked absolutely ridiculous. With the extra protection plan I purchased I was able to get a reorder once I exchanged the necklace I had. I requested a return label and it took Myka 6 days to send it to me. I have never had to wait 6 days for a return label in my life. Myka mentioned that I would have to wait ***** business days to get the reordered correct-sized necklace sent to me once they received my return. I followed the tracking carefully, and saw that my necklace had reached their facility. I emailed Myka to let them know and they said my necklace was not at their facility and that tracking may not be correct sometimes. They sent me a return label for the United ********************** I asked them to confirm that **** had WRONG tracking information. After two days I received an apology email that they did, in fact, receive the necklace I returned. They sent me my reorder...HOWEVER, the chain was RUSTED and TARNISHED. I was so upset. I no longer wanted to work with Myka due to this whole process I had to deal with. Needless to say, they ruined my husband's first Father's ***. I asked Myka for a refund and they refused to give me one. WHAT COMPANY DOESN'T REFUND FOR A DAMAGED ITEM THEY SENT ME??? They only offered store credit which I agreed to, and of course now I have to wait 48 hours for the credit. This company is pretty much a scam. I feel like I was robbed and I highly suggest you DO NOT ORDER FROM MYKA. I will be filing a report on the Better Business Bureau and with the Attorney General, along with leaving one star reviews anywhere I can.MYKA Response
07/23/2024
Hi ****,
Thank you for your feedback.
We are really sorry that the necklace you ordered from us was not the perfect fit, and after this, the new one got damaged.
We have already offered you a new item, with express shipping, and for all the inconvenience, a special gift jewelry. We are already preparing your new order, and we will ship it to you as soon as it is ready.
Please contact us again via email if we can do anything else for you.
Kind regards,
MYKA **************** Team
Review from Fernanda A
1 star07/15/2024
It must be Scammer!!!I made a purchase and received it last week but they sent the wrong item.Since then, I have been trying to contact and resolve it, but I only received an email saying that it would be responded to in 24 hours, but it does not happen.Terrible customer service. There is no way to contact them if they do not respond to the email.I will contact paypal to have my money back since they shipped the wrong item.MYKA Response
07/19/2024
Hi ********,
Thank you for your feedback.
We have checked your order and already replied to you regarding your order. We are sorry if there was a misunderstanding, but you ordered the necklace without names on it. However, we are happy to offer you to have the 3 beads you wanted to have on it for a discounted price - we have already sent you an email regarding this.
Please reach out to us via email, so we can help you to have the perfect item.
Kind regards,
MYKA **************** Team
Review from Koko J
1 star06/14/2024
Scammers! NOT real jewelry. My mom wanted a silver necklace for Mother's Day and it turned after first wear. And they have yet to respond about my refund.MYKA Response
06/16/2024
Hi ****,
Thank you for your feedback.
We are really sorry that your necklace is tarnished. We will proceed with the refund for you as soon as the item arrived back to us, we sent you a private email regarding this, and we requested the return label for you. It will be sent to you shortly.
Kind regards,
MYKA **************** Team
Review from Connie T
1 star06/02/2024
NEVER RECEIVED.. WON'T REFUND MY MONEY! Don't buy from them. AMAZON WILL BE REMOVING THEM FROM THEIR SITE!!MYKA Response
06/06/2024
Hi ******,
Thank you for your feedback.
We are really sorry that your order got delayed. We can see that you contacted us that you received the order, but it is not correctly made. One of our colleagues has sent you an email regarding the issue with the item you purchased, and we will help you with the best solution.
Kind regards,
MYKA **************** Team
Review from Jenny F
1 star05/30/2024
They are a BIG scam! I'm still waiting for my refund. I sent the screenshot that indicates the address where a delivery was supposed to be sent. I got a confirmation stating the delivery was made. I emailed them and told them I never got my item. What I got was an email saying get it yourself. And oh by the way we sent you a coupon with a discount for your next purchase WHAT A JOKE. 2 months later, I am still waiting for my refundMYKA Response
06/01/2024
Hi *****,
Thank you for your feedback.
We have checked your order and we can see that indeed, we made a mistake that we changed the address to the incorrect one after our team could not shipped the order to the original address you gave, as some details were missing. However, we should have contacted you regarding this issue, and check the address together.
We send you a private email regarding this, and if you agree, we will reorder the order to the correct address.
Kind regards,
MYKA **************** Team
Review from Kelly P
1 star05/28/2024
Dont I wish I had read these reviews prior to ordering an expensive Mothers Day gift from them. The gift came and the chain broke as my Mom was removing it from the box it came from. I engaged in a multiple email exchange requesting that the chain was replaced- and despite sending photo proof that the chain was broken, they would only replace it once the chain was shipped back to them. I have never had a reputable business do this. When I went to try and leave a review, Trust Pilot Reviews that are featured on their website- would not allow me to leave a review unless I clicked on 4 or 5 stars. Yikes! Highly recommend staying away from this company.MYKA Response
05/31/2024
Hi *****,
Thank you for your feedback.
We are sorry that the chain of the necklace damaged after the first time your Mom removed it from the box, but please note that we can only replace the chain if you send it back to us.
We can see that we already gave you an exception, and we will send you the new chain as soon as you confirmed that you sent back the chain to us, and the label shows that it is on the way - however, upon checking the label, we can see that it is not yet shipped back.
Please send back the chain, so we can replace it for you.
Kind regards,
MYKA **************** Team
Review from Santana B
1 star05/22/2024
I made 2 purchases for Mothers Day. I received one order and did not receive the other when I contacted them they told me that I canceled the order.. Me? That "I" canceled an order that was very very important to me. Then I asked for proof they did provide it. I was told that I canceled the order and requested that I receive store credit. I would NEVER EVER cancel an order no less request credit for a company that I would NEVER EVER EVER do business with again.. I'm on my laptop as I text and no where anywhere show that my order is canceled.. As a matter of fact it's still tracking my order telling me in real time that I will receive it on May 8th 2024. Can you believe that not only do they LIE to you they STEAL your money then try to INSULT you by making it seem like you canceled an order and refuse to return you hard earn money.. I saved up for this and they ROBBED me.. Why would you do that to people. Why are we powerless to deal with a company like this.. Please folks this company is a scam they will rob steal your money and make it seem like you are crazy..MYKA Response
05/26/2024
Hi *******,
Thank you for your feedback.
We are sorry if there was a misunderstanding, but you sent over your request to cancel the order you placed with us, we sent you a screenshot of your email where you requested this.
When you asked us to cancel the store credit, and proceed with the order, we did as you requested, cancelled the credit you received, and reordered the necklace for you. Now it is in production, and could be shipped to you soon, but you asked to cancel it again.
We contacted you again in email to see how you would like to proceed with the order.
Kind regards,
MYKA **************** Team
Review from Jang T
1 star05/15/2024
I purchased a rose gold necklace with 5 names. I also added the gift wrap and although the regular shipping looked close, I purchased the expedited shipping too. Well, it did not make it before Mothers Day. I received a message from MYKA a day before Mothers Day apologizing about not making it for Mothers Day. Finally received package after Mothers Day. Package was flat. Gift box wrinkled. The only thing that looks original like listing is the actual heart itself. The names did not line up as I instructed and the beads did not look the same as advertised in pictures. The chain is also very thin. First purchase from MYKA and will definitely be my last. Buyer beware!!!!MYKA Response
05/17/2024
Hi ****.
Thank you for your feedback.
We are really sorry that your order arrived late and damaged, and the necklace you purchased is not as you expected. We sent you multiple emails regarding your order, and we sent you a new one again to see the issue, and find the best solution for you.
Kind regards,
MYKA **************** Team
Review from Umair S
1 star05/07/2024
Placed an order and for 1 week has been showing "Label printed", phone call goes to Voice mail and no one available on chat.They responded saying nothing to worry about though cant explain why for a week **** tracking is showing as label created.About to report this to my credit card as fraudMYKA Response
05/09/2024
Hi *****,
Thank you for your feedback. We are a 100% online company and we don't take phone calls, but we are always available via email.
There is always a short period of time when the order has already left our facility, but not yet scanned in the ****** system, that's when you see the 'Label creataed' status.
Your order is on the way, and you will see the update on the tracking number shortly.
Please reply to our email we sent you if you need any more help or you have questions, and we will be glad to assist you.
Kind regards,
MYKA **************** Team
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