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Complaint Details
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Initial Complaint
10/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I applied for a loan with my mortgage holder and the next day I received an email from Good Day Financial offering to top the loan I might be getting. I am quite positive that Experian did not notify them of my personal business. I would like for them to remove any of my information (including email, phone, address from their system).Hello *****,I am reaching out because we were notified by Experian that you were in the market for a new home loan.Traditionally we are .25% to .5% cheaper in rate than our competitors and would like to get you a quote to ensure you get the best deal possible.We can pick up the process of purchase/ refinance/ cash out/ etc. wherever you are as long as you haven't closed. I just need **** minutes to get an idea of what you have in mind so I can give you an offer. No obligation, no personal information required.I recommend looking at the resources and information on our website. We have a 5 star rating on ****** with recent reviews and we are an accredited company with the Better Business Bureau . We are also active on ******** and LinkedIn .Thanks,Profile PictureCorey **** Executive *********************************** NMLS # ****** Gooddayloans.com Email: ************************** Phone: ************ Logo Picture
Business response
11/01/2022
As soon as the client asked us to remove her information from our system and not contact her again that is exactly what we did for them.Customer response
11/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
06/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Good Day financial has had third party company Advantage Credit to pull my credit 2 times without my authorization. I am not doing any business with Good Day nor have I applied with them. When I reach out to Good Day I do not get a response. These inquiries are negatively affecting my credit score.Business response
06/08/2022
This credit report was pulled on 3/1 with the clients permission. We have spoken to the client,and they do not dispute the pull on 3/1. However, we did have a system error and the credit that was pulled again on 6/1 was pulled in error due to a technology issue that has since been fixed. We have contacted our credit provider and had the credit pull on 6/1 removed from the clients credit report. We have spoken to the client and let them know the credit pull is being removed from the credit report as well.Initial Complaint
10/20/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am receiving undesired and uninvited postal mail solicitations from this business. I have tried to contact them as requested via telephone numbers provided at their website but there is never an ability to get through despite multiple attempts. Remove my name and address from your database and never contact me again.Business response
10/21/2021
Hello ******,
Thank you for reaching out to Good Day Financial, LLC. We have placed your information on our Do Not Contact list. The request was successful, and you should no longer receive mail from us moving forward. If you do, please give our Client Resolution team a call so we can remedy the situation immediately.You can reach us at ********************.
Thank you,
Good Day Financial, LLC
Client Resolution TeamCustomer response
10/22/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.