Business ProfileforDorm Room Movers LLC

After paying for Dorm Room Movers i received an email and text message notification confirming that they had received my payment, and stating that they had assigned me a pick up window between 1:40 PM and 4:40 PM today, as they would be on campus. I received several text message notifications stating that they were two hours away, and then one hour away, and then that I was the next stop for pick up, and should continue to wait at my dorm. I would later learn, that the text messages they sent me were not at all true and that Dorm Room Movers had not communicated with their drivers in all that time. They just kept sending false messages to keep me waiting.By 4:30pm, no one had come and there were only 10 minutes left to the window. Myself, my college student and his belongings were outside on the curb in the rain add the dorm was closing and still no word from Dorm Room Movers. I called repeatedly and left messages on their voicemail and finally reached an agent "****" who told me that despite the text messages they had been sending me all afternoon - saying that they were on their way, and in the vicinity - that no one was coming, and she could not explain why. All told, I spent a consecutive 2 hours and 48 minutes on the phone with Dorm Room Movers. By 7 PM no one had come or provided any assistance. ****, the agent I spoke to when I first called took an hour and a half to agree to even contact her supervisor! ****** the supervisor did not offer any assistance.We live four hours away in ***********, and have two younger daughters back home waiting for us to return so we could stay overnight in the town of ******. Additionally, because we were strung along all afternoon under the guise that Dorm Room Movers were on their way, this removed any opportunity for us to find a last minute alternative or pursue any other avenues to store our belongings. They took our money and literally left us standing in the rain with all our belongings and no options!