ComplaintsforPinnacle Nissan

• Initial Complaint

  08/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 2022 I bought a range rover from this dealer. The whole buying process was a horror by itself. I was given so many misleading information from the day I started the transaction. The car was to be shipped to **. Had a horrible experience overall. Fast forward last week I went to the dealer for a recall and I requested them to see why the spare key is not working when I put a new battery because I was replacing for both keys. I was shocked to find out that the remote key is not for my vehicle. I asked for an option but was informed that to reprogram the key it would cost me almost $200 but that not enough, the key itself was going to be more money because they would have to try and get the right on. Technically I would have to spend almost $400. I contacted this dealer and almost everyday I'm either tossed to voicemail or manager telling me they'll call me back. I can't seem to get anyone who can assist and they claim the sales agent is no longer working there. I need this issue resolved because I paid alot of money for the car to just have someone not take responsibility of their mistake.

  Business response

  08/09/2024

  We only provide one key for customers purchasing a pre-owned vehicle. The only exception would be if the prior owner provided two keys to us.

   

• Initial Complaint

  08/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to Pinnacle Nissan on July 31, 2024 to look at a used car. ***** was my salesman. After we looked at the car, I had somewhere else I needed to be. In order to get the pricing on the car, ***** asked for my SSN. I told him I didn't want to give it because I didn't want a hard credit inquiry until I was ready to buy. He assured me 3 times that this would only be a soft inquiry to see what interest rate category I fall into and that a hard inquiry would be pulled when I decide to buy, to get my final interest rate. I reluctantly signed the paperwork to get my pricing. As soon as I left the dealership, I got a notice from Experian that a hard credit inquiry was recorded on my account. I called the dealership and they are refusing to remove the inquiry. I called Experian and they said the dealership has the capability to remove the inquiry, it's as easy as going into the form and selecting "unauthorized inquiry". When I went to call the dealership to advise them of this, they won't answer my calls. Miraculously, everyone is busy all at the same time. I want the inquiry removed from my credit report.

  Business response

  08/05/2024

  I have left a voice message and emailed ***************************. I am working on getting the credit inquiry removed from the report. I have asked for a couple of days to find the answer. I also have mentioned in my email and phone message that there is not a remove inquiry in our portal. It would definitely it would done if it was a button I could select to remove inquiry but there is not in the portal we use to run credit.

  My contact information is *************************
  Controller
  *************
  Pinnacle Nissan

  email ******************

  Thank you,

  *************************

   

   

   

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased s vehicle from them 3 weeks or less time frame. It has broken down three times. The second day I took it back to the lot and the sales manager told me they did not have a return policy. Which is nit true because legally I have the three days to return the vehicle. I believe the knowingly s old me a bad vehicle. I have heard something of the term of lemon law. I just want what's fair. I do not want this vehicle anylonger.

  Business response

  07/23/2024

  We called the customer to take care of his complaint. The customer brought the car back in our service department to repair the item. The customer  is back in their vehicle. 

  Customer response

  07/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  05/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/27/24 I was financed for a purchase of a car with this dealership, a 2015 Nissan Rogue. On the morning of 5/7/24 I take my dog for a walk and see that the car has a flat tire on the driver side. I put on the spare tire only to realize that the spare is flat also.I call the *** roadside assistance to tow the car to a nearby Discount tire shop. They say that both the front driver and passenger tires are in bad shape, and that the driver side can't be fixed, and that the passenger side tire needs to be replaced soon.I had just paid rent and got the car insured so I didn't have any extra money for new tires. Luckily, they were able to fix the spare. This is the invoice dated 5/7/24.I called Pinnacle about this and talked to a lady named ***********************, she said that the tread levels based on a inspection is at 6 and that they won't replace the tires I get paid on the 15th and 30th, as you can see the 2nd Invoice dated 5/15/24 is where I replaced the driver side tire. I also had Discount include what they show the tread levels are. Front Driver side was 3, Passenger side was 5.Not long after sure enough the passenger side tire has a slow leak. This time I take it to Pinnacle on 5/18/24 and the claim they had to dip the tire in water to see that there was a nail in a hard to see spot and still not going to replace the tires.Went right back to Discount on 5/20/24 to replace the passenger side tire (invoice provided for this also).5/22/24, I go to the store and when I park the shifter would not go past neutral, could not put the car in reverse or park.*** roadside assistance sent out two guys, first guy thought he could fix it but couldn't, so then they sent out a tow truck but the tow truck guy was able to fix it, not completely but to the point where I could shift and drive home 5/23/24, I take it to Pinnacle and they say the shift floor assembly needs to be replaced but not covered by warranty, and refused to help The first payment isn't even due yet

  Business response

  06/03/2024

  The time-of-service inspection; all times surpassed the minimum requirements for the sale of a motor vehicle. 

  Customer response

  06/04/2024

  Not only was both the front driver and passenger tires below standard tread levels, as evidenced by the printout from Discount tires showing what the levels were just 2-3 weeks after buying the vehicle, but the spare was flat also. How does the multi point inspection miss that on all 3 tires???

  My commute to work is only 6 miles, the furthest I've driven the car is the two times that I've taken it back to Pinnacle only to get the feeling that they didn't care at all.

  I've read reviews and they're full of people with similar issues who said they were taken care of, do they pick and choose or are the reviews even real?

  Additionally, the shift floor assembly issue is like twisting the dagger. Again, how did the inspection not catch this???All before my first payment was due, before the first insurance payment was due, and also before I received the license plates.

  I know that cars have issues, but this many issues so soon after purchasing is something I would expect from a buy here pay here dealership on ********* or something. It's like Pinnacle doesn't even care about their reputation. 

  Simply not the way to do business 

   

• Initial Complaint

  05/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 25 I bought a Certified Used Nisan Versa for my grandson my Pinnalce Nissan. 2 days later he noticed teh passerger side seat woule not move forward or back. I called the dealership and they said they would fix it and made an appointment for Saturday April 27th. They told me is was probably a coin or something stuck in the track. After the appointment I talked to the service advisor and the sales manager. I was told a part had to be order and they would get back to me. I have called them twice and i get the same story. I don't feel they have an intention of fixing ths issue. I paid for a CERTIFIED USED CAR. This should have been caught by the dealership before they put it on the lot What I want - I want this fixed as they dealership told me it would be

  Business response

  05/20/2024

  Pinnacle Nissan had to order the seat which was on backorder. The seat has arrived and Pinnacle Nissan's service director, ******************* had left a message with ******* today to schedule the appointment. *********************** direct phone number is ************

  Thank you

  
  *************************

   

• Initial Complaint

  05/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On April 20, 2024, I received a ride in the vehicle I was interested in purchasing. Prior to arriving to dealership I explained to salesman and finance manager, I was not going to waste their time nor mind if I was not going to qualify to purchase vehicle. After running my credit the finance manager asked if I could get a ********* which I stated did not, prior to the credit check. The finance manager tried to convince me buy a I was not interested in once my decision was not to purchase a vehicle. The dealership refused to take me back home which caused me to borrow cash to get a Lyft home. This was very bad business ethics and practice. I picked up per their suggestion and refused to ensure I was taken back to where I was picked up. There was no agreement that I must purchase a vehicle. Otherwise I would have never gone that far to purchase a car. I am asking for the funds I spent to get home and the inconvenience of $100

  Business response

  05/30/2024

  We are under no obligation to reimburse or provide transportation

  Thank you

   

• Initial Complaint

  05/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a vehicle from pinnacle Nissan about 4 months ago. Since then I've had to take the car back twice for overheating issues and now I found that there is oil getting into my coolant reservoir. When I took the car back in again they told me that there was nothing they could do because they did no do "cooling system work" on the vehicle?... even though it was brought in for over heating?.. and now they are say that the warranty doesn't want to cover the cost ove my repairs. Even though when you take the radiator cap off you can see a brown sludge on the otherside. Which is indicative of oil mixing in the coolant.And the service rep tried to throw out all these false possibilities as to why im having this issue. The o ** problem is i used to do diesel work. So i know how vehicles operate. I've had the car for no more than 5 months and I already have to drop 4 grand into fixing an issue that should have never occurred. Not this soon anyway!. They said the warranty company won't cover because it's "not part of the engine " so they say but the cooling system is a major part of your engine!. I would like for them to either fix the repairs needed or place me in a new vehicle. So far all the headache I've gone through in the past 5 months involving this vehicle is unnecessary. Especial** when I spend my hard earned money to purchase some that can help me continue to make my hard earned money.

  Business response

  05/20/2024

  Thank you for the opportunity to respond to the complaint submitted by our customer. The dealership is unable to comment on the customers allegations regarding the third-party warranty coverage as it is administered by a wholly separate company. The dealership directs the customer to the warranty contract for coverage terms and conditions.
  On or about December 15, 2023, the customer purchased a used 2013 Chrysler 200 AS-IS from the dealership with ******* miles on the vehicle.The customer signed an agreement at the time of purchase indicating he understood and agreed the vehicle was sold AS-IS and the dealership would not be responsible for any repairs which may be required after the sale was completed. However, when the customer contacted the dealership in January 2024 advising the vehicle had a check engine light and was leaking coolant, the dealership agreed to diagnose and repair the vehicle at no cost to the customer as a good will gesture. As part of the diagnosis of the coolant leak, the dealership completed a pressure test of the cooling system, which resulted in no internal leaks being found, only an external loose hose and/or gasket.
  The customer contacted the dealership in May 2024 following the vehicle being diagnosed with cross contamination of the cooling system.Please be advised, the cross contamination of the cooling system did not exist when the vehicle was at the dealership in January. The vehicle would not have passed the engine compression test or multi cylinder leak pressure test if oil was getting into the cooling system. The cross contamination of the cooling system is a separate, unrelated problem to that which existed in January and the dealership could not foresee the cooling system failing. As the customer purchased the vehicle AS-IS, the dealership respectfully declines to repair the cooling system or provide a replacement vehicle.

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a car from them not to long ago 2 weeks later the clutch in the vehicle broke, I took the car to them within 30 days and under **** miles from the original purchase day and they dont want to cover it , they also did the clutch replacement on the car without my approval and now they want me to pay for work I never approved

  Business response

  11/08/2023

  We have contacted ******************* and have come to agreement concerning with the repair cost.

  Customer response

  11/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  10/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had been in communication with this dealership for under a week, asking questions about Nissan Sentras as I was in an accident on 10/9/23. I explained that I am handicapped, short with pedal extensions, Im limited with mobility and time as I have a four year old. I had inquired about a Versa. I would check locally (living 40 mins away). I would work with a dealership that would help me in my situation. I explained I was sharing my grandmas Nissan Altima and it was tiring me. I contacted this dealership a few times and gave a time that would work but due to my disease and work, I wasnt able to confirm a day. I get to the dealership with my 91 year grandma at around 2. I was told there were some used Sentras that had the remote start I had requested. I got there and was shown an Altima. I stated I could only drive Sentras. The dealership has 2 Sentra and one that they couldnt find keys but then found them. They bring one Sentra that didnt have the remote start and one that did. I explained previously that feature would help with my daughter in the cold(cold hurts me). I disclosed before and after that my credit was bad but I had a good down payment. I mentioned my 4 year old daughter hAd to be picked by 5:30. I tell them what I could afford monthly. I decided to use my grandma as a co signer to help on interest. My complaint comes here, I have no colon. I have muscular dystrophy, hypoglycemia, and anxiety. My grandma leaves to pick up my daughter, after told that lenders are still being negotiated. Its now 6:30, when they move me to finance. Im dizzy, exhausted, my stomach hurts, and I see a monthly payment number higher than what I said I can afford. Im starting to panic because I no ride home, our credit was pulled, and I feel taken advantage of. I call my dad to get advice and he advises me to leave. I spent the night in ER, from a panic attack and a blockage from from meds to help me not have to have issues that I have having a total colectomy.

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The fact that Im scared to write a review due to their illegal retaliation shows you how much fraudulent things places like these get away with because thats how companies like these work. They dont care about you they just care about the deal you will get from them. ****** proved this when he bullied and verbally abused me After I told him I was not happy with the monthly payment on the car. I go on the BBB and I see that this happens a lot. They will probably retaliate by choosing to not fix my car or whatever else they think of to make my life worse like how they left me stranded in the middle of no where because their patience was running thin because car dealerships like these and the people who work there dont give two craps about consumers. Then ****** verbally abuses me again for no reason when ** trying to get my car towed. ****** is just a crazy man who needs to be fired. Not only is pinnacle Nissan filled with negligent people but they also think they can act and do whatever they want and get paid for it. I want to start off by saying I strongly dislike this dealership for the simple fact that they left me stranded outside past 7pm and did not care one bit. I first worked with a man named ****** who is a lunatic that cursed at me because I was unsatisfied with the amount of the car I was getting. Then I got to deal with **** and **** hanging up on me after I was told that they are willing to assist me even after they closed. I was told that this place was a corporation so its harder to make complaints. So I guess I just need to figure out how to report corporations better. **** and ***************** up the phone on me at 7pm on Sunday after lying and saying that he will do whatever he can to help me. Well thats a lie because he said multiple times that his patience is running out. So how can a manager who is a ticking time clock going to help me out. So now I will be reporting this pinnacle Nissan because Im not just going to forget about that.

  Business response

  10/09/2023

  Currently her vehicle is at another **** dealership performing an open campaign. The repair should resolve the issue she was experiencing. 

   

  *************************

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩