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            Business ProfileAutism-Products.com

            Online Shopping
            BBB accredited business

            Contact Information

            9420 E Doubletree Ranch Rd Ste 110

            Scottsdale, AZ 85258-5508

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            Email this Business
            (888) 890-3288

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            Customer Reviews

            1.38/5

            Average of 16 Customer Reviews

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            Customer Complaints

            18 complaints closed in last 3 years

            11 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/31/2023

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers toys, books, blankets and therapeutic products for autistic children online.

            Business Details

            Location of This Business
            9420 E Doubletree Ranch Rd Ste 110, Scottsdale, AZ 85258-5508
            Email this Business
            BBB File Opened:
            2/2/2012
            Years in Business:
            12
            Business Started:
            12/7/2011
            Business Incorporated:
            12/7/2011
            Accredited Since:
            7/31/2023
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Desert Distributing LLC
            Business Management
            • Mrs. Kelly Clark, CEO
            Contact Information

            Principal

            • Mrs. Kelly Clark, CEO

            Customer Contact

            • Mrs. Kelly Clark, CEO
            Additional Contact Information

            Fax Numbers

            • (815) 550-1819
              Primary Fax

            Email Addresses

            Website Addresses

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            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/25/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchase for Bloomington Public Schools District 271 for special education students, and ordered a swing set on July 26, 2023 almost 1 year ago and still have not received it, after many phone calls and emails they will no longer respond to me. I asked for a refund, and they will not acknowledge me. They said every month it will be there any day. To date nothing. Just want my refund so I can order from another vendor so I have it by the time school starts in September.
            Read More
            Read 17 More Complaints

            Customer Reviews

            16 Customer Reviews

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            Most Recent Customer Review

            Joanna E

            06/25/2024

            I am extremely disappointed with my experience with Autism-Products.com. I ordered a $2000 swing for my daughter on June 11th, intending it to be a special birthday gift for her on June 24th. They promptly charged my card, but that's where the problems began. Despite several emails to their support team, I was informed that they were having trouble with the shipping address. After that initial response, I sent 10 more emails trying to get an update, but I received no further communication and still no swing. I requested a refund, but they have not refunded my money. It seems I will have to report this issue to my bank as it feels like I am dealing with a fraudulent company. Their customer support is horrendous, and they do not provide tracking numbers upon taking the order. Do not buy from them! This has been a nightmare experience, and I would caution anyone to avoid Autism-Products.com.

            Autism-Products.com Response

            06/26/2024

            Very sorry for the delay! This swing ships directly from the manufacturer to you. It usually only takes about a week but they are a little behind with the end of school. It looks like you emailed customer support last night and they are looking into if it has shipped yet and if not, how long until it does.
            Read 15 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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            BBB Reports On

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