Customer ReviewsforAutism-Products.com

My place of employment ordered a fiber optic sensory light for our sensory room. I would give 0 stars if possible. The product only worked for approximately 3-4 months before it stopped working. The product had not been touched since installation beyond being turned on and off each day. We reached out to autism products assuming it might still be under warranty given it had only been a few months, and the product cost was approximately $1,200. Autism products has not responded to any email coordination or claims and refuse to follow up. We are now purchasing all other sensory items through Amazon. This site has poor customer service, with poorly made products who make no effort to respond to customer issues or complaints. I would avoid this site at all costs as they seem to be banking off of a disability with no recourse in resolving issues with said products. Based on other reviews it seems this is a common issue. AVOID!!

I ordered back in May. This was for our elementary school. I received half of my order but it was broken and refused delivery. I have called and emailed the company several times. They say they will respond but they never do. This is a horrible company to work with. We have requested refunds and have heard absolutely nothing back from them. If I could give 0 stars I would.

We ordered 2 items. The first item was incorrect, which we emailed the company about it as soon as the box was open. Days later, we have not gotten any reply to email. We *have* gotten plenty of advertisements from them already though. The second item broke quickly- and because we hadnt had any communication from the company, we reached out to the manufacturer of that product instead. They promptly responded and are sending a replacement. We are really disappointed in the lack of timely communication. Mistakes happen, we are all human, but businesses have an obligation to address their mistakes. It takes seconds to respond to a customer.

I purchased the Bouncy Band for my autistic non-verbal grandson before Christmas to give to him for his birthday in January. Well, inflated the bouncy band with the pump provided and he absolutely loved it. The smiles, the fun he was having. Within a couple of hours it seemed like it was deflating. We inflated again, few hours later it deflates. We searched all over for air escaping and could not find anything. A few days later, my son checked it out and there is a small puncture inside the tube that you can't get too and try and seal it. I emailed the company 3 times (no response), wrote a letter (no response), then decided to call. Girl with broken english assured me it was under warranty and would check with the supply company and get right back to me.. Been over a week, no call back. I decided to write this review because as parents and grandparents raising an autistic child can be overwhelming, but when you deal with a company that sells products for autistic children that love them, its heartbreaking for them when taken away. Why aren't you helping when I consider myself a decent customer. Ordered other things too. Now I see why this company has some bad reviews with the Better Business Bureau. I do hope this can be rectified.Thank you.

Stay away from this company. My large ABA provider ordered an item. We had not received it for weeks, so I called. The person said it had not shipped. I canceled the order and then suddenly get an email saying it shipped. I emailed back and they asked if I wanted to continue the cancellation. I responded yes. I then get another email saying it shipped. I checked the tracker for **** They made the label after I cancelled it and then disregarded my written response to stop the order. Shady company.

I work for a large school district in ********. We ordered some amazing items from Autism Products. The order was placed. I called and checked on this order and would only get an answering service to leave a message. I never got to talk to a human, however my emails got responses and i received all of my order last week. We are very pleased with the items we received. I would like to order in the future from this company, and hope that the communication is improved.

I work for a school district and placed an order from this company in August. Out of 3 items, I have only received one that I cannot use without the others. I have been calling and the phone goes right to voicemail. I have also been emailing this week with no response either.