![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforThe World Egg and Sperm Bank
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We purchased six donor eggs as part of an Embryo Guarantee and spent approximately ******. They failed to form an embryo. We received six eggs from different donors as a replacement, and none of them survived the thaw. We are *********** replacement eggs but the egg bank is claiming they dont owe us anymore and will not provide a refund or explanation. We also paid over $500 for shipping insurance and the eggs may have been damaged during shipping (temp dropped, etc). Either way, the company is refusing to give us more eggs and per the contract, we are *********** them but will have to *** them in ******* and pay an attorney more than we spent on the eggs just to get replacements. They are scammers. Our fertility clinic is not going to use them anymore over this. Theyve had other patients who had is***s too.Business response
02/06/2024
We take every client concern very seriously and it is always our intention to create a respectful and open dialogue with clients.
The material presented is significantly and factually inaccurate, however, we are not able to discuss any circumstances related to a persons private health care according to the **************** Portability and Accountability Act. We can say that our Chief Medical Director reached out to the individual several times, as well as to the clinics Medical Director to discuss their concerns prior to the complaint sent to BBB. I think that BBB should be aware than 1) we cannot fully respond, hence any complaint posted would have to stand as is, which highly prejudices our company reputation and 2) if someone complains in writing AFTER avoiding any opportunity to discuss and resolve, with them or through their physician, to understand their perception and concerns, it is clear that this complaint was not sent in good will.
BBB needs to remove this complaint. This is one reason why we cancelled our membership: BBB has no ability to discern the validity of any complaint, and this could very well be a competitor posting negative unsubstantiated claims. As a professional health related company, we cannot reply with ANY patient details. HIPAA related complaints should never be posted on BBB. You are not doing the public a service but operating as a gossip column in these cases.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.