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ComplaintsforScottsdale Pet Resort
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The owner charged me a lot more than I was told for my dog's grooming and they never told me this upfront but at the end and while I was ready to pickup my dog. When I picked up my dog he was shaved and not fully groomed. They never told me he would be shaved and they didn't complete the groom. They should've told me this prior to my arrival about the shave and upcharge so I would not be surprised. He was groomed 8 weeks ago and was fine. He gets routine ******. When I addressed this to the owner ***** she didn't care. I stepped out to check my bank because I didn't have internet service in the building. She rushed out and the new ******************************* and threatened me that she knew where I lived and will coming for me and snapped a pic of my license plate and stated. It was shocking experience. This place has a high turnover of groomer's. One of her customer's saw everything and was shocked too.
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Contact Information
9330 E Poinsettia Dr Ste 105
Scottsdale, AZ 85260-7118
Business hours
Today,7:00 AM - 6:00 PM
TTuesday | 7:00 AM - 6:00 PM |
---|---|
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
SaSaturday | 7:00 AM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.