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ComplaintsforJolesch Enterprises
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Complaint Details
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Initial Complaint
12/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On Thursday, November 24, 2022, I went online at Jolesch Enterprises and ordered two photos and digital downloads from the 2022 MCBA competition. Item Number: ******** (a_Groups8x12CarmanAinsworth002 with a digital download and zActionDanDS1_2151 with a digital download). See order receipt attached. On December 1, 2022, I received the 8x12 group picture in the mail but the zActionDan-DS1_2151 picture was NOT in the shipping package). In addition, I have not received any emails regarding the digital downloads that was purchased! On December 8th, I tried calling the ************** telephone number that directs you to the email address, and then say to email and someone will respond with in 24 hours. I sent an email and have not heard back from anyone! I want Jolesch Enterprises to send me the digital downloads and the other picture (zActionDanDS1_2151) that was ordered and purchased OR give me a full refund!Initial Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a University of ******* marching band picture from Jolesch Enterprises on 12/2/ 2021. The order number was VG10089031, $42. The picture was received damaged. I tried calling Jolesch at the number posted on their web page and there was no option to leave a message. I emailed them numerous times and received no reply. On 1/1/2022 I left them a ******** messenger note asking for assistance. I offered to return the damaged picture. On 1/8/2022 I received the following message in FB messenger: ***** , Hi I am just seeing this and sorry for the damaged order. I can reorder it on Monday. There is no need to return the damaged shipment. Thank you, MarkAs of 2/22/22 I have not received my replacement picture. I sent them a FB messenger note on 1/24, 2/5 and 2/22 asking for the status of my replacement and have not received a replacement . If a replacement is not available then I would like a refund
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.