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ComplaintsforAqua Allure Pools
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Complaint Details
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Initial Complaint
06/29/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We signed a pool contract back in Nov w ************************* with Aqua Allure Pools and spa and where promised our pool would be ready with 3 to 4 months. We are sitting here now with work not completed him not answering calls or text messages. He hired another guy who is equally bad as him his friend ******************* who is following right on his foot steps of not answering or getting things done. Have breached 3 completion contracts already will say something *** not complete the work. We have paid them on time but work is not being done.Initial Complaint
01/18/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Aqua Allure pools stated it would take 8 to 9 months to complete our pool. We are now at the 18 month **** and still not finished. ************************* consistently ignores our request for updates and timelines. Does not answer phone calls and only rarely responds to text messages. We have made our payments on time, but have also noticed that ***** disappears once he receives a check and becomes more difficult to reach. My disappointment in this company couldn't be any higher. I'm hoping that by filing this complaint others will avoid this business in the future.Initial Complaint
09/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
***** violated our contract on multiple times, failing to install equipment and trying to break a completion timeline penalty clause in the pool contract. I had to personally supervise all aspects of the construction as every step except excavation was done wrong and had to be redone. ***** told me he could finish my pool in 90 days. It has been 1-1/2 years and my pool is still not finished. ***** and his subcontractors consistently no show. Aqua Allure's subcontractors stole materials from my jobsite. ***** damaged my house on several occasion showing up unannounced and tearing down one of my gates to gain access and turning on the main waterline during plumbing repairs flooding my house. Aqua Allure fails to pay its subcontractors, so I had multiple guys wandering onto my property looking for ***** stating, "***** has not paid me for my work...".
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.